Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer McCord

Abbeville,SC

Summary

Resourceful Production Support Analyst offering 10 years of hands-on experience providing technical support to business users by identifying problems, researching solutions and implementing resolutions. Certified in Business Management and Customer Service. Positive and calm professional skilled at analyzing qualitative and quantitative information and translating into strategic deliverables.

Overview

22
22
years of professional experience

Work History

Production Support Analyst / Customer Service Representative

Greenwood Fabricating & Plating
Greenwood, SC
05.2021 - Current
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Reduced processing time by analyzing job schedules and implementing appropriate modifications.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Writer/Proofreader

Freelance-writers
03.2009 - Current
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Managed finished works and version edits for comprehensive record of each file.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content for clients.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.

Clinic Administrative Assistant

DHEC
Abbeville, SC
03.2021 - 05.2021
  • Used electronic systems to enter provider orders and retrieve test results.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Processed forms required for insurance approvals for scheduled procedures and office visits.
  • Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.

Senior Machine Operator / Quality Technician

International Vitamin Corporation
Greenville, South Carolina
06.2018 - 05.2021
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Made recommendations on ways to improve testing procedures, production processes and training.
  • Sampled materials and products to conduct in-depth measurements and tests.

Senior Machine Operator / Quality Technician / 3rd Shift Team Lead

Protowel
Abbeville, South Carolina
08.2014 - 06.2018
  • Used coordination and planning skills to achieve results according to schedule.
  • Increased customer satisfaction by resolving issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Participated in cross-functional team-building activities.

Production Packer / Machine Operator

FUJIFILM SonoSite Inc
Greenwood, South Carolina
12.2013 - 07.2014
  • Managed open and close of batch process from start to completion for batch tracking.
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Documented production activity in logs and job tickets.
  • Maintained accurate quantity of labels and products for production line.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Processed accurate paperwork and product storage information for each shift.

Customer Sales Associate

Dollar General
Abbeville, South Carolina
06.2013 - 12.2013
  • Provided information on company offerings to promote products and services to customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.

Data Entry Clerk / Accounting Assistant

Aces Of Automotives
Goose Creek, South Carolina
03.2013 - 05.2013
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Office Technician Certificate - Business Administration And Management

Piedmont Technical College
Greenwood, SC
05.2019

GED -

Abbeville Adult Education
Abbeville, SC
05.2016

Skills

  • Search Engine Optimization
  • Technical Writing
  • Team Building
  • Planning and Coordination
  • Data Entry
  • Microsoft Office Software Proficiency
  • SAP / EPR Software
  • CRM Software
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Time Management
  • Document and Records Management
  • Administrative and Office Support
  • Sales Report Generation
  • Invoice Preparation and Processing
  • Database Management

Accomplishments

  • Independent Publishing – Remote
  • Published short fiction stories for multitudes of genres
  • Able to write short fiction within a designated word count for layout purposes (900-50,000 words)
  • Wrote short articles for independent website publications
  • Assisted with editing and proofreading short stories and articles for publications
  • Able to reduce or expand written content based on layout needs
  • Able to check for basic spelling, grammar, and syntax
  • Familiar with Microsoft Office Word, WPS, and Google Docs

Timeline

Production Support Analyst / Customer Service Representative

Greenwood Fabricating & Plating
05.2021 - Current

Clinic Administrative Assistant

DHEC
03.2021 - 05.2021

Senior Machine Operator / Quality Technician

International Vitamin Corporation
06.2018 - 05.2021

Senior Machine Operator / Quality Technician / 3rd Shift Team Lead

Protowel
08.2014 - 06.2018

Production Packer / Machine Operator

FUJIFILM SonoSite Inc
12.2013 - 07.2014

Customer Sales Associate

Dollar General
06.2013 - 12.2013

Data Entry Clerk / Accounting Assistant

Aces Of Automotives
03.2013 - 05.2013

Writer/Proofreader

Freelance-writers
03.2009 - Current

Office Technician Certificate - Business Administration And Management

Piedmont Technical College

GED -

Abbeville Adult Education

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Jennifer McCord