Summary
Overview
Work History
Education
Skills
Coding, Website Building, Landscaping, Writing and Reading
Additional Information
Timeline
Generic

Jennifer McCord

Abbeville,SC

Summary

As a results-driven Production Support Analyst with over 10 years of experience, I have a proven track record of delivering strategic solutions to business users. By leveraging my expertise in technical and customer support, I have identified and resolved complex problems that have positively impacted company operations. My certifications in Business Management and Customer Service, along with my strong analytical skills, have enabled me to analyze both subjective and objective information to develop effective solutions. With a positive and calm demeanor, I am committed to providing excellent service to internal and external customers alike.

Overview

14
14
years of professional experience

Work History

Production Support Analyst /Customer Service Representative

Greenwood Fabricating & Plating
05.2021 - Current
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Reported economic modeling of licensing projects and income/cash flow forecasts.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Used SAP and EDI to document internal procedures and monitor daily reports.
  • Researched and recommended scheduling enhancements to improve system performance.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Creative Writer/Proofreader

Various
03.2009 - Current
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Wrote and proofread blog and social media posts, website copy and articles.
  • Collaborated with team of writers and content marketing strategists to create copy promoting clients' SEO, sales and thought-leadership goals.
  • Completed thorough research into assigned topics.
  • Organized material to research and complete writing tasks.

Clinic Administrative Assistant

DHEC
03.2021 - 05.2021
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed forms required for insurance approvals for scheduled procedures and office visits.

Senior Machine Operator/Quality Technician

International Vitamin Corporation
06.2018 - 05.2021
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Senior Machine Operator/Quality Technician

Protowel
08.2014 - 06.2018
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Read and interpreted blueprints and schematics for production runs.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.

Production Packer/Machine Operator Packer

Fujifilm Manufacturing USA
11.2013 - 08.2014
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Operated machining equipment safely with team of operators.
  • Documented production activity in logs and job tickets.
  • Managed open and close of batch process from start to completion for batch tracking.

Education

Office Technician Certificate - Business Administration And Management

Piedmont Technical College
Greenwood, SC
05.2019

GED -

Abbeville County Adult Education
Abbeville, SC
05.2016

Skills

  • Strategic Planning
  • Administrative Support
  • OSHA Standards
  • Customer Satisfaction
  • Office Organization
  • Data Communications
  • Invoice Approval
  • New Project Development
  • Financial Records
  • Document Design
  • Leading Software Development Teams
  • Data Reports
  • Budget Management
  • Accounts Payable and Accounts Receivable
  • Troubleshoot Malfunctions
  • Scheduling
  • Network Computer

Coding, Website Building, Landscaping, Writing and Reading

In my spare time, I love taking extra courses concerning coding with CSS, HTML, Python, and JavaScript, I love building websites and creating new web designs. When I'm not at my desk, I enjoy the outdoors with landscaping and arranging shrubbery and flowers around my neighborhood. At nights, I enjoy a good book and plotting and creating a new novel. 

Additional Information

I have taken extra courses in coding with freeCodeCamp and codepen, ranging from website development, Front End development, Data Analysis, and Information Security.

Timeline

Production Support Analyst /Customer Service Representative

Greenwood Fabricating & Plating
05.2021 - Current

Clinic Administrative Assistant

DHEC
03.2021 - 05.2021

Senior Machine Operator/Quality Technician

International Vitamin Corporation
06.2018 - 05.2021

Senior Machine Operator/Quality Technician

Protowel
08.2014 - 06.2018

Production Packer/Machine Operator Packer

Fujifilm Manufacturing USA
11.2013 - 08.2014

Creative Writer/Proofreader

Various
03.2009 - Current

Office Technician Certificate - Business Administration And Management

Piedmont Technical College

GED -

Abbeville County Adult Education

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