Jennifer McCulloch
Black Diamond
Summary
Customer service professional with a strong focus on operational efficiency and client relations. Managed service requests from initiation to completion, maintained accurate documentation, and built relationships with customers and vendors to support smooth operations and issue resolution.
Overview
10
10
years of professional experience
Work History
Service Coordinator
TMG Services
05.2025 - 04.2026
- Coordinated service operations across Washington, Oregon, Northern Idaho, and Alaska, achieving timely scheduling and completion of work orders.
- Managed service requests from initiation to completion, ensuring accurate documentation and tracking of progress.
- Communicated with customers, technicians, and vendors to coordinate scheduling, updates, and issue resolution
- Developed and maintained service schedules to optimize operational efficiency.
- Ordered and pulled parts for service jobs, ensuring technicians were fully equipped for scheduled work
- Created and processed sales orders for services and parts to support accurate and timely invoicing
Returns Coordinator
Air Van
09.2024 - 04.2025
- Managed incoming return requests via phone and email, ensuring accurate documentation and timely processing
- Coordinated with shipping partners to facilitate timely return shipments, enhancing overall customer satisfaction
- Entered and tracked return requests in internal systems, maintaining organized records for efficient retrieval
Cashier
WinCo Foods
06.2024 - 09.2024
- Processed customer transactions accurately using POS system
- Acquired product knowledge and store procedures to assist customers effectively
- Addressed customer concerns with professionalism, ensuring satisfaction and loyalty
Customer Service Representative – Costco Account
Edward Don & Company
02.2020 - 04.2024
- Recovered $115,000 in past-due invoices within 4 months and maintained low collection balances
- Identified and resolved a 6-month delay in Australia export order processing; implemented a long-term solution still used by the department
- Developed proficiency in SAP software within 3 months to manage orders and account activity
- Cultivated strong relationships with clients and vendors, enhancing operational efficiency
- Developed training materials and facilitated new hire training, streamlining onboarding process
Accounts Payable
Swift Tool Co.
07.2022 - 11.2022
- Verified invoices against contracts and resolved discrepancies to uphold accuracy in financial records
- Matched purchase orders to invoices, facilitating accurate and efficient payment processing
- Maintained financial records using journals and ledgers
- Maintained financial records using journals and ledgers
Customer Service Representative – Boeing Account
Precision Castparts Corp / Primus International
11.2019 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and processed orders promptly.
- Maintained accurate order documentation and filing, ensuring compliance with company standards and facilitating smooth order fulfillment
- Learned CRM and order management systems, enabling efficient processing of customer orders
- Collaborated with team members to improve service quality.
Billing Support Representative
Physician Billing Partners
10.2016 - 05.2019
- Resolved billing issues by communicating effectively with patients and insurance providers to ensure accurate payments
- Followed up on denied claims and submitted appeals to secure reimbursement for services rendered
- Verified billing data and identified system issues, significantly reducing errors in billing processes
Education
High School Diploma -
Lindbergh High School
Renton, WA06-2007
Skills
- Service coordination
- Customer support
- Client management
- Invoice management
- Data management
- Data entry and documentation
- Microsoft Office proficiency
- Process improvement
- Inventory management
- Detail orientation
- Strong communication skills
- Training and development
Timeline
Service Coordinator
TMG Services
05.2025 - 04.2026
Returns Coordinator
Air Van
09.2024 - 04.2025
Cashier
WinCo Foods
06.2024 - 09.2024
Accounts Payable
Swift Tool Co.
07.2022 - 11.2022
Customer Service Representative – Costco Account
Edward Don & Company
02.2020 - 04.2024
Customer Service Representative – Boeing Account
Precision Castparts Corp / Primus International
11.2019 - 01.2020
Billing Support Representative
Physician Billing Partners
10.2016 - 05.2019
High School Diploma -
Lindbergh High School