Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Jennifer McDonough

Hermiston,Oregon

Summary

Dynamic professional with extensive experience at Bruce, Inc., excelling in invoice processing and team leadership. Proven track record in optimizing scheduling and enhancing customer service, driving efficiency in operations. Adept at financial reconciliation and fostering strong customer relationships, ensuring seamless service delivery and satisfaction.

Overview

30
30
years of professional experience

Work History

Accounting Clerk

Bruce, Inc.
07.2024 - Current
  • Enter customer invoices, prepare statements, enter payables, reconcile credit card statements, enter payments.

Dispatch Manager

Bruce, Inc.
01.2020 - 07.2024
  • Manage 3 person team of dispatchers and 25 person team of technicians between 3 offices.
  • Manage scheduling and close out of all residential and commercial service calls, invoicing, collecting payments from customers, ordering service inventory and inventory management.

Dispatcher

Bruce, Inc.
09.2015 - 01.2020
  • Schedule and close out all residential and commercial service calls, invoice, collect payment from customers.

Sales Clerk

Bruce, Inc.
01.2010 - 09.2015
  • Set up job files for HVAC sales, pull all building permits, order equipment, schedule installation of equipment with customers, prepare billings for HVAC jobs.

Receptionist

Bruce, Inc.
09.2004 - 01.2010
  • Greet customers, answer all incoming phone calls, time tracking for payroll, assist salespeople as necessary.

Customer Service Clerk

Rural Telecom Company
07.2003 - 09.2005
  • Greet customers, answer all incoming phone calls, set up and program services, collect payment from customers, order inventory, and inventory management.

Service Manager

Oregon Trail Homes
01.2000 - 07.2003
  • Manage 8 different crews for set and close up of manufactured homes.
  • Order service parts.
  • Schedule service repairs.
  • Assist the sales department as needed.

Receptionist/Sales Clerk

Oregon Trail Homes
08.1995 - 01.2000
  • Greet customers, answer all incoming phone calls, assist with ordering of spec homes, assist sales department as needed, assist service department as needed.

Education

Associate of Applied Science - Business Administration And Management

Blue Mountain Community College
Pendleton, OR
06-1995

High School Diploma -

Hermiston High School
Hermiston, OR
06-1993

Skills

  • Invoice processing and accounts payable
  • Financial reconciliation and reporting
  • Data entry and organization
  • Payment processing and customer invoicing
  • Scheduling and calendar management
  • Customer service and relationship management
  • Team leadership and conflict mediation
  • Time management and task prioritization
  • Communication skills and verbal proficiency
  • Problem solving and workflow optimization
  • Database management and administration
  • Administrative improvement and documentation
  • Credit and collections oversight
  • Report generation and development
  • Proofreading and grammar checks
  • Inventory supply management

References

Available Upon Request

Affiliations

  • Tennis enthusiast
  • Pickle ball expert
  • Reading
  • RV'ing
  • Grandchildren

Timeline

Accounting Clerk

Bruce, Inc.
07.2024 - Current

Dispatch Manager

Bruce, Inc.
01.2020 - 07.2024

Dispatcher

Bruce, Inc.
09.2015 - 01.2020

Sales Clerk

Bruce, Inc.
01.2010 - 09.2015

Receptionist

Bruce, Inc.
09.2004 - 01.2010

Customer Service Clerk

Rural Telecom Company
07.2003 - 09.2005

Service Manager

Oregon Trail Homes
01.2000 - 07.2003

Receptionist/Sales Clerk

Oregon Trail Homes
08.1995 - 01.2000

Associate of Applied Science - Business Administration And Management

Blue Mountain Community College

High School Diploma -

Hermiston High School

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