Jennifer Mc Elroy
Merchandiser
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
O'Reilly Auto Parts
08.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Circle K
07.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Baker
Rock Springs Cafe
06.2011 - 07.2019
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Education
GED -
Metro Tech
Phoenix, AZSkills
Active listening
Problem solving
Proficient Microsoft Office
Excellent communicator
Timeline
Customer Service Representative
O'Reilly Auto Parts
08.2022 - Current
Customer Service Representative
Circle K
07.2019 - 10.2021
Baker
Rock Springs Cafe
06.2011 - 07.2019
GED -
Metro Tech