Jennifer McFettridge
Minneapolis
Summary
Dynamic professional with a proven track record at Nordstrom, excelling in loss prevention and security. Demonstrated strong problem-solving and communication skills while effectively monitoring surveillance systems and conducting undercover patrols. Recognized for meticulous attention to detail and adaptability, contributing to a safer shopping environment and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Custom Framer
Michael's Arts & Crafts Store
08.2025 - Current
- Learned to operate framing tools and equipment for precise construction of completed framing project.
- Supported team in assembling frames using hand tools and machinery.
- Maintained organized workspace to ensure safe and efficient operations.
- Engaged with customers to discuss framing options and provide recommendations, based on customer preferences.
- Adapted quickly to new tasks and responsibilities within fast-paced environment.
Asset Protection Associate
Best Buy
11.2009 - 01.2010
- Monitored surveillance systems to detect and prevent theft incidents.
- Conducted routine inspections of premises for internal loss prevention policy compliance.
- Collaborated with team members to identify suspicious activities and behaviors.
- Engaged with customers to promote awareness of store policies and security measures.
- Patrolled store departments to check for suspicious activities.
Supervisor
Hallmark Gold Crown
07.1998 - 01.2008
- Supervised daily operations to ensure efficient workflow and adherence to store protocols.
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Performed store closing duties, including counting cash drawers, preparing for next day sales and locking up.
- Executed planogram resets to enhance product visibility and drive sales.
Assistant Manager
Prints Plus
05.2001 - 07.2007
- Led team initiatives to enhance operational efficiency and service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Balanced customer service with production demands by assisting shoppers on the sales floor while simultaneously fulfilling custom framing orders under tight deadlines
- Keeping track of multiple projects with different requirements and deadlines, while meeting or exceeding corporate sales numbers for the store.
Loss Prevention Officer
Nordstrom
05.1999 - 03.2001
- Monitored CCTV surveillance systems to detect and prevent theft incidents.
- Patrolled store premises undercover to detect and prevent shoplifting and security breaches.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise for use by Bloomington PD and in future court cases.
Education
Bachelor of Science - Criminal Justice
Hamline University
Saint Paul, MNSkills
- Safe work practices
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Creative thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
Timeline
Custom Framer
Michael's Arts & Crafts Store
08.2025 - Current
Asset Protection Associate
Best Buy
11.2009 - 01.2010
Assistant Manager
Prints Plus
05.2001 - 07.2007
Loss Prevention Officer
Nordstrom
05.1999 - 03.2001
Supervisor
Hallmark Gold Crown
07.1998 - 01.2008
Bachelor of Science - Criminal Justice
Hamline University