Jennifer McKee
Pensacola,Florida
Summary
Committed to uphold the highest standards for all members of a Pet Family, two-legged or four-legged. Efficiently evaluating the situation and quickly building rapport with the Pet Parents so that their questions are handled in a timely manner. This results in enhancing all Pet Family members’ experience by providing the highest quality of service. Constantly seeking opportunities to assist the team, I was able to advance quickly to assist in multiple departments. Supported the Pet Salon and Pet Hotel by setting appointments and reservations. As well as assisting answering questions for the Pet Training department. Seeking opportunities to build hands on experience so that I may grow in my new career path.
Overview
8
8
years of professional experience
Work History
SRC Specialist
Petsho Shop
Phoenix, AZ
09.2022 - Current
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Identified opportunities to cross-selling additional products or services and delivered excellent service to pet owners to drive repeat business.
- Followed health and safety protocols while scheduled grooming appointments and hotel reservations for cats and dogs. Ensuring a safe working environment for both staff and pets.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service
MSR II
Navy Federal Credit Union
Pensacola, FL
09.2019 - 03.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided guidance to new team members on best practices in customer service and smooth transition to team. Enhanced the Battle Buddy Program.
- Enhanced member relationships by providing excellent service during each interaction by answer member questions about products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Submitted membership applications, opened accounts, assisted with transfers, credit card limit increases, filed disputes, and sent special requests
Customer Relations Manager
Toyota of Portland
Portland, OR
10.2017 - 12.2018
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Service Advisor and Call Center Rep
Beaverton Toyota
Beaverton, OR
08.2016 - 10.2017
- Greeted customers and provided them with information regarding service options, review repair orders and explained technical automotive terminology and processes.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Ensured that customer concerns were addressed promptly.
Education
High School Diploma -
West Albany High School
Albany, OR06-1998
Skills
- Customer Relations
- Quality Assurance
- Teamwork and Collaboration
- Organizational Skills
- Time Management
- Problem-Solving Aptitude
- Active Listening
- Interpersonal Skills
- Multitasking
- Excellent Communication
- Professional Demeanor
- Adaptability
- Goal Setting
- Task Prioritization
- Reliability
- Attention to Detail
- Self Motivation
- Adaptability and Flexibility
References
References available upon request.
Timeline
SRC Specialist
Petsho Shop
09.2022 - Current
MSR II
Navy Federal Credit Union
09.2019 - 03.2022
Customer Relations Manager
Toyota of Portland
10.2017 - 12.2018
Service Advisor and Call Center Rep
Beaverton Toyota
08.2016 - 10.2017
High School Diploma -
West Albany High School