Hi, I’m
Nneka Washington
Elgin,SC
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
11
years of professional experience
Work History
Spectrum Communications
Representative SRC
11.2015 - Current
Job overview
- Make and receive customer calls related to updates and issues on surveys, construction projects and installations, place and arrange new order information for billing systems entry, reroute out of scope calls, Review customer orders to ensure no issues with scheduled installs, causing failed installations, work with operations and other departments to determine serviceability of addresses and follow defined process to complete this function
- Ensure timely trafficking of customer calls that may require additional follow-up
- While actively and consistently supporting all efforts to simplify and enhance customer experience.
- Managed over 80 calls and task per day with productivity rate of 102%
Timer Warner Cable
Telesales Representative
03.2013 - 11.2015
Job overview
- Assist eternal customers with system errors, audit, correct, and track work orders utilizing ICOMS and CSG billing systems
- Assist with customer escalated issues such as serviceability issues, early appointment request, disputes regarding services ordered, installation and activation fees
- Assist with misquotes and monthly price misquote assist with data entry.
- Built relationships with customers using strong persuasion and active listening skills
- Managed over 70 calls per day
- Answered questions about company offerings with knowledgeable responses about products and services
- Overcame objections using friendly, persuasive strategies
Education
Richland Northeast High SchoolColumbia, SC
High School Diploma
05.2003
University Overview
- WR Rogers - Scholarship Recipient
- 3.8 GPA
Skills
- Microsoft Excel, Microsoft SharePoint, Microsoft PowerPoint, HTML, CRM database ( CSG, ICOMS) 80 wpm Data Entry
- Problem-Solving Strengths
- Customer Relations
- Microsoft Office
- Strong organizational skills
- Adaptability
- Analytical and critical thinking skills
- Strong customer service skills, ability to understand and address customer needs and concerns
- Strong problem-solving abilities, with logical and analytical approach
Accomplishments
• Used Microsoft SharePoint to direct sales orders to the Multi Unit Department, generating more sales for the company.
- Developed a newsletter for the department in two locations.
Timeline
Representative SRC
Spectrum Communications
11.2015 - Current
Telesales Representative
Timer Warner Cable
03.2013 - 11.2015
Richland Northeast High School
High School Diploma
Similar Profiles
Richard GaughnRichard Gaughn
Field Operations Supervisor at Spectrum CommunicationsField Operations Supervisor at Spectrum Communications
Chadwick ChildersChadwick Childers
Outside Sales Representative at Spectrum CommunicationsOutside Sales Representative at Spectrum Communications
Brett JoinerBrett Joiner
Technician at Spectrum CommunicationsTechnician at Spectrum Communications
Joseph SylvesterJoseph Sylvester
Maintenance Technician III at Spectrum CommunicationsMaintenance Technician III at Spectrum Communications
Jacqueline PerezJacqueline Perez
Housekeeper at Epworth by the SeaHousekeeper at Epworth by the Sea