Jennifer McLaughlin
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
The Guild For Exceptional Children Inc. GEC
Brooklyn, NY
07.2023 - Current
- Monitoring personal allowance accounts and records, increasing accuracy, and reducing discrepancies.
- Offer hands-on assistance to staff, assessing needs of staff and individuals with disabilities.
- Preparing and maintaining Staff Scheduling on weekly basis
- Recording transactions of personal accounts on accounting software program and maintaining adequate personal allowance balances and Petty Cash balances
- Schedule activities and trips for residents and staff
- Overseeing daily responsibilities of Direct Care Staff ensuring staffing ratio / and that performance and services are delivered with quality and individuals needs are being met
- Maintaining overall house and appliances /replacing when needed
- Making sure all documentation is done updating and correcting as needed
- Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Direct Service Provider
Guild For Exceptional Children
Brooklyn, NY
09.2013 - 07.2023
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
HSBC Bank
9201 3rd Avenue Bklyn, NY 11209
07.2007 - 08.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
High School Diploma -
Our Lady Of Perpetual Help
550 59th Street Bklyn NY 112091989
Skills
- Customer Relationship Management
- Financial Management
- Staff Management
- Microsoft Office
- Customer Service and Satisfaction
- Team Motivation
- Managing Multiple Priorities
- Order Supplies
- Communication
Timeline
Assistant Manager
The Guild For Exceptional Children Inc. GEC
07.2023 - Current
Direct Service Provider
Guild For Exceptional Children
09.2013 - 07.2023
Customer Service Representative
HSBC Bank
07.2007 - 08.2013
High School Diploma -
Our Lady Of Perpetual Help