Jennifer McLaughlin
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
The Guild For Exceptional Children Inc. GEC
07.2023 - Current
- Monitoring personal allowance accounts and records, increasing accuracy, and reducing discrepancies.
- Offer hands-on assistance to staff, assessing needs of staff and individuals with disabilities.
- Preparing and maintaining Staff Scheduling on weekly basis
- Recording transactions of personal accounts on accounting software program and maintaining adequate personal allowance balances and Petty Cash balances
- Schedule activities and trips for residents and staff
- Overseeing daily responsibilities of Direct Care Staff ensuring staffing ratio / and that performance and services are delivered with quality and individuals needs are being met
- Maintaining overall house and appliances /replacing when needed
- Making sure all documentation is done updating and correcting as needed
- Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Direct Service Provider
Guild For Exceptional Children
09.2013 - 07.2023
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
HSBC Bank
07.2007 - 08.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
High School Diploma -
Our Lady Of Perpetual Help
550 59th Street Bklyn NY 112091989
Skills
- Customer Relationship Management
- Financial Management
- Staff Management
- Microsoft Office
- Customer Service and Satisfaction
- Team Motivation
- Managing Multiple Priorities
- Order Supplies
- Communication
Timeline
Assistant Manager
The Guild For Exceptional Children Inc. GEC
07.2023 - Current
Direct Service Provider
Guild For Exceptional Children
09.2013 - 07.2023
Customer Service Representative
HSBC Bank
07.2007 - 08.2013
High School Diploma -
Our Lady Of Perpetual Help
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