Tyresha Key
Brooklyn,NY
Summary
Adept at enhancing client and customer experiences, I leveraged my problem-solving abilities and documentation skills at The Guild For Exceptional Children Inc. Gec to significantly improve service delivery. Skilled in vocational rehabilitation and customer service, I excel in high-pressure environments, ensuring compliance and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Habilitation Specialist
The Guild For Exceptional Children Inc. Gec
09.2022 - Current
- Delivered physical and programmatic aid to clients.
- Assisted clients in achieving personal goals by providing guidance, encouragement, and skill-building opportunities.
- Ensured compliance with state regulations and guidelines through diligent documentation and record keeping practices.
- Wrote case notes and documented incidents involving clients.
- Assisted habilitation specialist in maintaining clean and organized classroom.
Remote Operator
GCS
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Security
Summit Security Services Inc.
09.2018 - 08.2022
- Enhanced security measures by developing comprehensive information security policies and protocols.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Reduced security breaches through rigorous personnel training and monitoring protocols.
- Strengthened physical security measures including access controls, alarm systems maintenance, and security personnel deployment resulting in decreased unauthorized access incidents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Photo Lab Technician
CVS Pharmacy
07.2012 - 11.2013
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Displayed originality while utilizing [Software] to help customers create unique photo products.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
Education
GED -
University of The State of New York Education
Brooklyn, NY10.2019
Skills
- Daily Living Skills Training
- Goal Setting and Monitoring
- Vocational Rehabilitation
- Autism Spectrum Disorder Knowledge
- Individualized Support Planning
- Documentation And Reporting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
Certification
- First Aid/CPR Certified
- PCA - Personal Care Aide
Timeline
Habilitation Specialist
The Guild For Exceptional Children Inc. Gec
09.2022 - Current
Remote Operator
GCS
11.2021 - Current
Security
Summit Security Services Inc.
09.2018 - 08.2022
Photo Lab Technician
CVS Pharmacy
07.2012 - 11.2013
GED -
University of The State of New York Education
- First Aid/CPR Certified
- PCA - Personal Care Aide
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