Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer McLayea

Indianapolis,IN

Summary

Dynamic professional with a proven track record at Haley Residential, enhancing community engagement and managing tenant relations with strong communication skills. Expert in property inspections and tenant issue resolution, significantly improving operational efficiency. Skilled in building rapport, demonstrating both ethical standards and a keen ability to analyze claims, ensuring compliance and satisfaction.

Overview

6
6
years of professional experience

Work History

Community Manager

Haley Residential
05.2023 - 09.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Asst. Property Manager

The Life Properties
11.2019 - 05.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Claims Investigator

State of Indiana - DWD
10.2018 - 10.2019
  • Ensured accurate claim settlements with timely gathering of relevant evidence, witness statements, and expert opinions.
  • Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.
  • Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
  • Expedited legitimate claims processing by prioritizing caseloads based on complexity and urgency of cases.

Education

Medical Assisting And Administration

Professional Careers Institute
Indianapolis
03.2003

Skills

  • Community engagement
  • Strong communication skills
  • Insurance policies
  • Tenant and eviction laws
  • Daily operations management
  • Fair housing regulations
  • Property inspections
  • Tenant issue resolution
  • Claim analysis
  • Relationship building and rapport
  • Employee performance management
  • Ethical and honest

Languages

English
Full Professional

Timeline

Community Manager

Haley Residential
05.2023 - 09.2024

Asst. Property Manager

The Life Properties
11.2019 - 05.2023

Claims Investigator

State of Indiana - DWD
10.2018 - 10.2019

Medical Assisting And Administration

Professional Careers Institute

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