Jennifer McNeal
Palmdale,CA
Summary
Adaptable and dependable professional with extensive experience in safety compliance and customer service. Known for effective communication and collaboration, driving improvements in operational workflows and ensuring adherence to environmental regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
WM Landfill Scale House Attendant
Waste Management WM
Lancaster, CA
04.2025 - Current
- Monitored inbound and outbound waste loads to ensure compliance with regulations.
- Operated scale system to accurately record vehicle weights and transactions.
- Assisted customers with inquiries, providing clear information on services and processes.
- Maintained cleanliness and organization of the scale house area for safety compliance.
- Processed payments efficiently, ensuring accurate financial transactions for services rendered.
- Documented and reported discrepancies in waste loads to management for further investigation.
- Collaborated with team members to improve operational workflows and enhance customer service experience.
- Participated in safety training sessions, promoting adherence to workplace safety standards among staff.
- Operated weigh scales and issued tickets.
- Answered customer calls professionally and routed to appropriate person.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Communicated with operators to share information related to product.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Supported environmental compliance efforts by adhering to regulatory requirements pertaining to waste management facilities.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Played an integral role in achieving company performance goals through diligent execution of assigned responsibilities within the scale house.
- Streamlined the weighing process with clear communication and effective use of technology.
- Adapted quickly to new software systems introduced for managing scale house operations, minimizing disruptions during implementation periods.
- Provided exceptional customer service by answering questions and addressing concerns professionally and promptly.
- Improved customer satisfaction by providing efficient and accurate weigh-ins for incoming trucks.
- Assisted in training new Scale House Attendants, sharing best practices and tips for success in the role.
- Managed record-keeping tasks efficiently, maintaining accurate logs of all transactions and related data.
- Collaborated with team members to enforce site safety regulations and guidelines, reducing accidents onsite.
- Maintained a clean and organized scale house, ensuring a safe working environment for all staff members.
- Attentive to detail
- Data entry and record management
- Proficiency in microsoft (Excel, Word, Outlook) and other office software including Fastlane and Teams.
- Proficient customer service skills with customers and commercial drivers
- Resolving customer questions and concerns in a timely manner
- Professional verbal and written communication using telephone, email, teams
- Proficient operational skills
- Use of operating computerized truck scale systems
- Weighing inbound and outbound vehicles.
- Verifying load and waste classifications
- Monitoring traffic and site access
- Coordinating with equipment operators and site employees
- Processing transactions efficiently in a fast paced environment
- Knowledge of landfill procedures and environmental regulations , compliance and safety
- Ensuring compliance with waste acceptance policies
- Identifying prohibited or hazardous materials
- Maintaining confidentiality and accuracy in regulatory records
- Technical skills
- Point off sale (POS) systems
- Scale software and ticketing system
- Database management
- Basic troubleshooting of office equipment
- Use of multiline phone nd radio system
- Time management skills
- Multitasking
- Organization
- Problem-Solving
- Teamwork
- Adaptability
- Dependability
- Decision making under pressure
- Strong work ethic
Caregiver, Special Needs
In Home Support Services (IHSS)
Palmdale, CA
03.2009 - Current
- Provided personalized care and support for clients with special needs, enhancing daily living activities.
- Developed and implemented individualized care plans to meet unique client requirements effectively.
- Coordinated communication between family members, healthcare providers, and clients to ensure comprehensive care.
- Trained and mentored new caregivers on best practices for supporting individuals with disabilities.
Education
High School Diploma -
Antelope Valley College
Lancaster, CA2030
Skills
- Reliability and punctuality
- Safety awareness
- Credit card handling proficiency
- Safety requirements
Certification
Completion of Hazardous Material training
Timeline
WM Landfill Scale House Attendant
Waste Management WM
04.2025 - Current
Caregiver, Special Needs
In Home Support Services (IHSS)
03.2009 - Current
High School Diploma -
Antelope Valley College