Jennifer Mecham
SANTAQUIN
Summary
Dependable professional with multi-faceted experience in retail management. Known for operational skills and ability to deliver consistent results. Able to train and mentor teams, promoting a positive working environment. Committed to enhancing customer experiences by helping guests and developing good relationships with them. Enjoys interacting with people and making work a fun place to be!
Overview
30
30
years of professional experience
Work History
General Merchansise Manager
Macey's
Santaquin, UT
06.2020 - Current
- Led merchandising strategy to optimize product placement and enhance customer shopping experience.
- Managed inventory levels, ensuring stock availability and minimizing shrinkage through effective controls.
- Trained and mentored staff on best practices in merchandising standards and customer engagement techniques.
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Assistant General Merchandise Manager
Macey's
Spanish Fork, UT
04.2018 - 05.2020
- Led inventory management initiatives, optimizing stock levels and reducing out-of-stock occurrences.
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Conducted regular audits of product pricing accuracy in compliance with company policies.
- Coordinated seasonal displays to maximize sales potential during peak shopping periods.
- Participated in regular meetings with upper management to discuss achievements, challenges, and improvement opportunities within the general merchandise department.
- Reduced out-of-stock occurrences with diligent monitoring of product levels and timely replenishment.
- Implemented loss prevention strategies to minimize shrinkage in the general merchandise department.
- Proactively addressed safety hazards within the department, ensuring a safe shopping environment for customers and staff alike.
- Improved overall store appearance with attention to detail in merchandising layouts and cleanliness standards.
- Enhanced customer satisfaction, addressing concerns promptly and providing exceptional service.
- Optimized warehouse organization, resulting in reduced handling time for incoming shipments and efficient use of storage space.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Scanning Coordinator
Fresh Market/Albertsons
Spanish Fork, UT
05.2006 - 04.2018
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Improved communication with store management by consistently providing accurate and timely reports on pricing updates.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Contributed to overall store success through active participation in staff meetings, sharing insights from scanning coordination perspective.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Coordinated effectively with other departments within the store, fostering a collaborative atmosphere focused on achieving common goals.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
Customer Service Cashier
Albertsons
Provo, UT
02.1996 - 04.2006
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, enhancing service quality and satisfaction.
- Maintained accurate cash drawers by performing regular reconciliations.
- Implemented improved checkout workflows to reduce wait times for customers.
- Resolved customer complaints promptly, ensuring positive shopping experiences.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
No Degree - Counseling
Byu Idaho
OnlineHigh School Diploma -
Timpview High
Provo, UT05-1997
Skills
- Team training and development
- Merchandise presentation
- Seasonal planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
Timeline
General Merchansise Manager
Macey's
06.2020 - Current
Assistant General Merchandise Manager
Macey's
04.2018 - 05.2020
Scanning Coordinator
Fresh Market/Albertsons
05.2006 - 04.2018
Customer Service Cashier
Albertsons
02.1996 - 04.2006
No Degree - Counseling
Byu Idaho
High School Diploma -
Timpview High