Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Medina

The Bronx,NY

Summary

Accomplished Medical Office Specialist with expertise in patient scheduling and HIPAA compliance at HCA Florida Kendall Urology. Enhanced patient satisfaction by streamlining appointment processes and maintaining confidentiality. Demonstrated strong communication skills and attention to detail, resulting in improved patient flow and reduced wait times by 20%.

Overview

11
11
years of professional experience

Work History

Medical Office Specialist

HCA Florida Kendall Urology
02.2023 - 07.2025
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Medical Receptionist

South Florida Perinatal Medicine
11.2022 - 01.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Supported office staff and operational requirements with administrative tasks.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Improved accuracy of patient data with meticulous record-keeping.

Front Desk Agent

Bmw Of Manhattan
02.2017 - 01.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Medical Receptionist

BASKIN AND BASKIN
06.2014 - 08.2016
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Supported positive patient experience by offering assistance with filling out health forms.

Education

GED -

Adult Learning Center
Worcester, MA

Skills

  • Patient scheduling
  • HIPAA compliance
  • Patient confidentiality
  • Claims processing
  • Insurance verification
  • Medical documentation
  • Appointment setting
  • Patient demographics
  • Medical records management
  • Medical records maintenance
  • EMR software
  • Follow-up skills
  • Patient charting
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Office Specialist

HCA Florida Kendall Urology
02.2023 - 07.2025

Medical Receptionist

South Florida Perinatal Medicine
11.2022 - 01.2023

Front Desk Agent

Bmw Of Manhattan
02.2017 - 01.2020

Medical Receptionist

BASKIN AND BASKIN
06.2014 - 08.2016

GED -

Adult Learning Center

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