Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nahomi Betsabe Tonge

Homestead,Florida

Summary

Driven receptionist with over 8 years of experience working in a private medical office. Personable and adept at helping clients and staff navigate sensitive situations, my strong communication abilities and adept problem-solving skills have consistently led to enhanced customer satisfaction and loyalty, ensuring a seamless experience for every patient.

Overview

9
9
years of professional experience

Work History

Call Center Representative

HCA kendall Urology
Miami, Florida
04.2023 - 03.2025
  • Managed inbound and outbound calls to address patient inquiries efficiently.
  • Scheduled appointments for prostate biopsies, cystoscopies, and urodynamic tests.
  • Coordinated logistics to ensure timely patient care and procedure readiness.
  • Provided detailed information on procedures to aid patient decision-making.
  • Sent medical records to hospitals as requested.
  • Delivered orders to radiology for CT scans, pelvic sonograms, or MRIs when necessary.

Insurance Specialist

South Florida Diagnostic Imaging
Miami, Florida
10.2022 - 03.2023
  • Verified patient insurance eligibility prior to appointments.
  • Contacted patients to address outstanding balances.
  • Confirmed accuracy of referrals to ensure insurance coverage for visits.
  • Confirming with the patient if all information is correct.

Receptionist /Inbound Call Center Representative

Dr. susan fox obgyn
Miami, Florida
10.2019 - 09.2022
  • Facilitated patient check-ins to enhance service efficiency and processing speed.
  • Collected copays and referrals, ensuring accurate financial records.
  • Provided checkout instructions to patients in accordance with physician directives.
  • Scheduled follow-up appointments to maintain continuity of care.
  • Creating referrals for mammograms, or etc., for them to go to a radiology center.
  • Answering outbound calls and scheduling appointments.

Receptionist

CG Cosmetic Surgery
Coral Gables, Florida
01.2019 - 08.2019
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • scheduling appointment for patients to be seen with coordinator.
  • Signing in patients
  • Collecting any payment that needed to be collected.

Office Assistant

on the road tire service
Miami, Florida
08.2017 - 10.2019
  • Answering incoming phone calls a and scheduled appointments.
  • Assisted with maintaining and updating customer files.
  • Performed general office tasks; filing, faxing, scanning, etc.
  • Driver picking up paychecks.

Daycare Assistant

Daycare & Preschool
Homestead, FL
06.2016 - 11.2016
  • Supervised child care activities to ensure safety and engagement.
  • Assisted with after-school homework to support academic success.
  • Provided breakfast, lunch, and snacks to maintain nutrition throughout the day.

Education

Associate of Science - Magnetic Resonance Imaging

Miami Dade College
Homestead, FL
01-2028

High School Diploma -

South Dade High School
Homestead, FL
06-2014

Skills

  • Customer service excellence
  • Effective communication
  • Organizational skills
  • Problem solving
  • Emotional intelligence
  • Microsoft Office proficiency
  • Scheduling and filing management
  • Team collaboration

Languages

English
Professional
Spanish
Professional

Timeline

Call Center Representative

HCA kendall Urology
04.2023 - 03.2025

Insurance Specialist

South Florida Diagnostic Imaging
10.2022 - 03.2023

Receptionist /Inbound Call Center Representative

Dr. susan fox obgyn
10.2019 - 09.2022

Receptionist

CG Cosmetic Surgery
01.2019 - 08.2019

Office Assistant

on the road tire service
08.2017 - 10.2019

Daycare Assistant

Daycare & Preschool
06.2016 - 11.2016

Associate of Science - Magnetic Resonance Imaging

Miami Dade College

High School Diploma -

South Dade High School

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