Jennifer Mejorado
DeSoto,TX
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, Understanding customer desires and providing customized solutions to build loyalty. It is also a concern to obtain a responsible and challenging position where my education and work experience can be utilized as well as a position that will allow a long term commitment between myself and the company.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
RL Carriers
02.2024 - 09.2024
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dealer Service Specialist II
Cox Automotive
08.2023 - 12.2023
- Enhanced sales efficiency by managing auction operations, promoting vehicle sales, facilitating post-sale processes, and resolving client issues to strengthen dealer engagement in a hybrid call center environment.
- Represents the Dealer Sales Lane at the location on sale days
- Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE;
- Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
Attendance Clerk
Winfree Academy Charter School
05.2022 - 06.2023
- Serves as front desk receptionist greeting students, parents.
- Maintain a comprehensive record of student attendance, documenting absences and truancy incidents to ensure accuracy in daily reporting.
- Work as a team member with peers, teachers, campus personnel and principals. Enter audits, and informs students regarding immunization status.
- Maintain confidentiality.
Assistant Store Leader
Credit Union of Texas
10.2017 - 01.2019
- Managed a full range of services and operations, ensuring efficient delivery of financial solutions to meet member needs
- Coordinated daily operations, maintaining the integrity and security of the store environment
- Oversaw facility maintenance, upholding standards of safety and operational excellence.
Member Service Representative
Credit Union of Texas
06.1999 - 10.2017
- Managed administrative tasks effectively, ensuring accurate data entry and efficient file organization
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Teller/Senior Teller/Vault Custodian
Credit Union of Texas
10.1998 - 06.1999
- Executed financial transactions, ensuring accuracy in both disbursement and collection of funds while adhering to strict confidentiality protocols for customer and bank data
- Provided reliable custodial management of the vault, maintaining the integrity and security of high-value currency reserves.
Education
Associates in Arts Degree - undefined
Dallas County Community College
High School Diploma - undefined
W. T. White High School
Skills
- Customer Service
- Interpersonal and Business Communication
- Fast-Paced Environment
- Reliability
- Typing (40wpm)/10-Key by Touch or Sight
- Phone Handling
- Pressure Handling
- Conflict Resolution
- Product knowledge
- Proficient with Microsoft office, Excel, PowerPoint, Word, and Outlook
Timeline
Customer Service Representative
RL Carriers
02.2024 - 09.2024
Dealer Service Specialist II
Cox Automotive
08.2023 - 12.2023
Attendance Clerk
Winfree Academy Charter School
05.2022 - 06.2023
Assistant Store Leader
Credit Union of Texas
10.2017 - 01.2019
Member Service Representative
Credit Union of Texas
06.1999 - 10.2017
Teller/Senior Teller/Vault Custodian
Credit Union of Texas
10.1998 - 06.1999
Associates in Arts Degree - undefined
Dallas County Community College
High School Diploma - undefined
W. T. White High School