Jennifer Melendez
San Jose,CA
Summary
Dedicated healthcare professional committed to enhancing patient experiences through effective support to medical teams. Demonstrates a proven ability to assist in patient examinations and treatments, ensuring a seamless workflow. Highly dependable with strong skills in manual labor and equipment operation, maintaining organizational standards. A safety-conscious individual with a flexible work ethic, poised to contribute positively to a dynamic team.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Action Urgent Care
San Jose, CA
05.2024 - Current
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered medications under physician's supervision.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Patient Care Coordinator
OPTM Physical Therapy
Saratoga, CA
10.2023 - 05.2024
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Calculated sliding fees or special program adjustments relating to patient visits.
- Counseled patients on potential financial liabilities and payment requirements.
- Facilitated coordination between the primary care physician and specialists to ensure continuity of care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Scheduled evaluations and procedures for patients.
- Maintained accurate records of all patient care activities using electronic health record systems.
Operational Assistant
Stanford University, SoM
Palo Alto, CA
03.2022 - 10.2023
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating the space.
- Offered reception coverage to relieve staff during absences or breaks.
- Stocked inventory and ordered office and kitchen supplies.
- Encouraged and improved cross-departmental internal communication.
- Gathered and sorted data for inclusion in reports and files.
- Served as the contact person and source of information to maintain good communication with clients.
- Actively participated in meetings with staff members, making suggestions that improved productivity.
Key Associate
Piercing Pagoda of Zale
Torrance, CA
08.2021 - 12.2021
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained store and maintained appearance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Connected with customers to provide assistance, and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Patient Care Technician
Saint Francis Center
Lynwood , CA
08.2019 - 02.2020
- Answered visitor questions, offered directions, and escorted them to their destination.
- Provided reception support and gave general information to visitors and families.
- Helped transport patients, and assisted with discharges.
- Improved the quality of patient care by engaging with patients and families.
- Supported nursing staff by working on a variety of projects to enhance the department.
- Sat with patients in need of companionship and emotional support.
- Transported laboratory results, biological specimens, and patient records to the correct locations.
- Kept the medical supply room and patient rooms stocked with necessary supplies, equipment, and instruments.
Babysitter
Freelancers Union
Compton, CA
01.2018 - 07.2019
- Monitored children in home and in public.
- Prepared nutritious, delicious meals for children.
- Communicated with parents to learn about children's needs and family rules.
- Cared for home after children went to bed by clearing dishes and putting away toys.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Education
Bachelor of Science - Molecular Biology
San Jose State University
San Jose, CA12-2025
Skills
- Team Collaboration
- Meeting Support
- Document Control
- Verbal and Written Communication
- Administrative Duties
- Relationship Building
- Electronic health records
- Project coordination
- Workload Management
- Administrative Support
- EKG administration
- Equipment sterilization
- Patient-focused care
- Phlebotomy
Languages
English
Professional
Spanish
Professional
American Sign Language
Professional
Education and Training
Medical terminology
OSHA Training
Timeline
Medical Assistant
Action Urgent Care
05.2024 - Current
Patient Care Coordinator
OPTM Physical Therapy
10.2023 - 05.2024
Operational Assistant
Stanford University, SoM
03.2022 - 10.2023
Key Associate
Piercing Pagoda of Zale
08.2021 - 12.2021
Patient Care Technician
Saint Francis Center
08.2019 - 02.2020
Babysitter
Freelancers Union
01.2018 - 07.2019
Bachelor of Science - Molecular Biology
San Jose State University
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