Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Mellow

Palm Coast,FL

Summary

Dedicated Marketing Physician liaison and extensive experience in consumer experience supervision. Skilled in building strong relationships between healthcare providers and physicians to enhance patient engagement. Adept at coordinating communications strategies and facilitating collaboration across departments. Committed to improving service delivery and driving positive outcomes through strategic marketing initiatives.

Results-oriented professional with extensive experience in consumer experience management within the healthcare sector. Skilled in developing innovative marketing strategies that resonate with diverse audiences. Passionate about improving patient interactions and driving growth through exceptional service delivery and team leadership.

Strategic thinker with a robust background in consumer experience and marketing within the medical field. Demonstrated ability to analyze market trends and consumer behavior to create impactful initiatives. Eager to lead teams in delivering exceptional patient experiences that enhance brand loyalty and trust.

Overview

36
36
years of professional experience

Work History

Consumer Experience Supervisor

AdventHealth
07.2016 - Current
  • Supported training initiatives for new staff to ensure adherence to safety protocols.
  • Learned and utilized inventory management systems to maintain accurate stock levels.
  • Strong interpersonal and communication skills, fostering positive relationships with healthcare professionals.
  • Monitored daily activities to identify areas for process improvement and increased productivity.
  • Provided feedback on operational practices to promote a safe working environment.
  • Engaged in routine reporting of operational metrics to enhance team performance awareness.
  • Developed familiarity with equipment usage, ensuring compliance with operational standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Coordinated communication efforts to foster strong relationships between patients and healthcare providers.

VPK Teacher

Trinity Loving Care
04.1997 - 06.2016
  • Developed engaging lesson plans to foster early childhood development and promote learning through play.
  • Implemented individualized instruction strategies to accommodate diverse learning styles and needs.
  • Collaborated with parents to assess children's progress, providing regular updates and resources for home support.
  • Led classroom management initiatives, creating a positive environment that encouraged student participation and exploration.
  • Trained and mentored new teaching staff on curriculum standards and effective classroom practices.
  • Served as a mentor for new teachers, sharing best practices and offering guidance in navigating the early stages of their careers.

US Navy

Government
11.1989 - 04.1995
  • Diagnosed and repaired avionics systems, ensuring compliance with FAA regulations.
  • Conducted routine inspections of electronic equipment to maintain operational readiness and safety standards.
  • Collaborated with engineering teams to troubleshoot complex avionics issues, enhancing system performance.
  • Implemented process improvements that reduced turnaround time for avionics repairs, increasing efficiency.
  • Developed training materials for new hires on electronic maintenance procedures and safety practices.
  • Led cross-functional teams in major avionics upgrades, coordinating efforts across departments for successful execution.
  • Optimized aircraft performance with timely repairs and component replacement, minimizing downtime for flight operations.
  • Scheduled routine lab tests and coordinated assets per specific user requests in secure testing environment.
  • Improved aircraft system reliability by conducting thorough inspections and troubleshooting of avionic systems.

Education

Associate of Applied Science - Health Services Administration

Keiser University
Fort Lauderdale, FL
12-2023

Skills

  • Physician Relationship Management
  • Patient Engagement
  • Cross-functional Collaboration
  • Communication and Presentation
  • Data Analysis and Reporting
  • Epic Reports
  • Press Ganey Reports
  • Communication
  • Empathy
  • Networking
  • Problem-solving
  • Presentation

Timeline

Consumer Experience Supervisor

AdventHealth
07.2016 - Current

VPK Teacher

Trinity Loving Care
04.1997 - 06.2016

US Navy

Government
11.1989 - 04.1995

Associate of Applied Science - Health Services Administration

Keiser University

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Jennifer Mellow