Summary
Overview
Work History
Education
Skills
Timeline
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GIavana Vitale

Palm Coast,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and cash handling. Recognized for maintaining cleanliness standards and collaborating with team members to ensure efficient service during peak hours.

Dependable and successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Server

Waffle Cone
08.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Maintained knowledge of menu items and daily specials to enhance guest experience.
  • Processed orders accurately using point-of-sale system, minimizing errors in transactions.
  • Assisted in training new team members on restaurant procedures and service standards.
  • Handled cash and credit transactions while adhering to cash management protocols.
  • Monitored dining area for cleanliness, ensuring a welcoming atmosphere for guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Barista

Swillerbees
11.2023 - 04.2025
  • Prepared and served high-quality coffee beverages to enhance customer satisfaction.
  • Maintained cleanliness and organization of workstations to ensure efficient service delivery.
  • Assisted customers in selecting products based on preferences and dietary needs.
  • Operated espresso machines and coffee grinders with attention to detail for optimal flavor extraction.
  • Handled cash transactions accurately while providing friendly service at the register.
  • Collaborated with team members to meet peak demand during busy periods effectively.
  • Learned company policies and procedures to support compliance and operational efficiency.
  • Adapted quickly to new menu items and seasonal offerings, ensuring customer awareness and engagement.

Education

Associate of Science -

Keiser University
Daytona Beach, FL
03-2028

High School Diploma -

Matanzas High School
Palm Coast, FL
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration

Timeline

Server

Waffle Cone
08.2024 - Current

Barista

Swillerbees
11.2023 - 04.2025

Associate of Science -

Keiser University

High School Diploma -

Matanzas High School

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