Summary
Overview
Work History
Education
Skills
Affiliations
Activities
References
Timeline
Generic

Jennifer Melton

Ashland,VA

Summary

Accomplished leader with a proven track record at M&T Bank, adept in strategic planning and enterprise transformation. Spearheaded significant initiatives, fostering a culture of high performance and innovation. Renowned for influential leadership and exceptional partnership skills, consistently delivering enhanced customer experiences and operational efficiencies.

Overview

21
21
years of professional experience

Work History

Senior Vice President, Director Fraud Strategy

M&T Bank
04.2021 - Current
  • Led cross-functional agile teams in developing and delivering an enterprise-wide fraud strategic vision and mission, organizational transformation, and a customer experience internal governance framework.
  • Responsible for stakeholder management, overseeing and delivering the end-to-end profit and loss, balanced scorecard, and daily results to ensure the bank's commitments align with the customer journey plan.
  • Collaborated across the business to define the necessary journey roadmap to achieve the desired customer experience, ensuring maximum value while staying coordinated with stakeholders across business lines, segments, and products to establish journey objectives.
  • Drove strategies that reduced false positive rates, increased card spend after fraud events, maximized fraud call center efficiencies, and reduced fraud loss.
  • Foster a culture of enablement and high performance, and directly lead a team of senior leaders by providing a clear vision, coaching, training, performance management, and recruitment of top talent.
  • Spearheaded the adoption of emerging technologies and digital transformation initiatives.

Senior Vice President, Regional Sales Director

M&T Bank
07.2012 - 04.2021
  • Led and managed the consumer bank sales and operations teams in Greater Washington, comprised of 20 managers and 200 sales representatives.
  • Responsible for all area activity, operating, financial results (including growing regional retail consumer profitability), and strategic direction.
  • Developed Branch Manager talent through developmental plans, consistent coaching, training, and feedback.
  • Spearheaded several bank-wide 'tests and learns' before footprint-wide implementation.
  • Work with a bank-wide team of Regional and Area Sales Managers to set strategic direction for the Retail Bank, focusing on employee commitment, strategies for customer growth and retention, and increasing sales levels of all bank products.
  • Worked with executive management to set the strategic direction for the retail bank.
  • Collaborated with key internal business partners to facilitate successful branch partnerships, and achieve shared sales goals.

Vice President, Branch Manager

M&T Bank
08.2003 - 07.2012
  • High-performing leader: managing sales, operations, and employee talent.
  • Developed and promoted community relationships.
  • Multi-Year President's Club and Medallion Club producer.

Education

Bachelor of Science - Psychology & Business ADMINISTRATION

Towson university
05.2003

CBA - Executive Banking -

Furman University
08.2019

Strategic Implementation Certificate -

Columbia University
New York, NY
11.2020

Skills

  • Strategic Planning
  • Enterprise Transformation
  • P&L Management
  • Critical Thinking
  • Problem Solver
  • Customer Centric Focused
  • Highly Adaptable
  • Reliant
  • Product Management
  • Influential Leader
  • Talent Developer
  • Exceptional Partnership
  • Networking
  • Corporate Communication
  • Effective Change Leader

Affiliations

Hanover Education Foundation, Board President

Historic Polegreen Church Foundation, Board Treasurer

M&T Bank Advisory Board – Regional Executive Leader

Activities

  • Women in Networking, Member - Diversity Inclusion & Belonging
  • SCAN, Young Professionals Board Member
  • Mentor Richmond, Richmond, VA

References

References available upon request.

Timeline

Senior Vice President, Director Fraud Strategy

M&T Bank
04.2021 - Current

Senior Vice President, Regional Sales Director

M&T Bank
07.2012 - 04.2021

Vice President, Branch Manager

M&T Bank
08.2003 - 07.2012

Bachelor of Science - Psychology & Business ADMINISTRATION

Towson university

CBA - Executive Banking -

Furman University

Strategic Implementation Certificate -

Columbia University

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Jennifer Melton