Jennifer Menchu
Peyton,USA
Summary
Enthusiastic and compassionate customer service professional with extensive experience in the veterinary field, excelling as both a technician and receptionist. Renowned for fostering welcoming environments and cultivating positive client relationships through clear, empathetic communication. Possesses a natural ability to ensure comfort and care for both clients and their pets, complemented by a self-motivated, organized, and adaptable approach to fast-paced settings. Committed to continuous learning and growth, eager to contribute to a team dedicated to exceptional service and a shared passion for animal welfare.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Westside Animal Hospital
Colorado Springs, CO
08.2016 - 2019
- Delivered exceptional front-desk service by answering multi-line phones, scheduling appointments, processing invoices, and handling payments with accuracy and care.
- Provided clients with detailed guidance on pet travel requirements, including international health certificates.
- Developed a comprehensive training binder for future front-desk staff, helping streamline onboarding and ensure consistency in customer service.
- Proficient in veterinary appointment software, CareCredit processing, and pet insurance platforms.
- Supported veterinary team by preparing surgical folders, coordinating next-day procedures, and completing timely post-visit follow-up calls.
- Maintained 100% accuracy in inventory management; restocked supplies and advised clients on at-home pet care and product selection.
- Trained in canine and feline vaccines, flea/tick prevention, heartworm medication, antibiotics, and common pain management treatments.
- Known for building trusting relationships with pet owners and helping to create a calm, welcoming environment for clients and their animals.
Adoptions Customer Service
Humane Society
Colorado Springs, CO
11.2015 - 07.2016
- Served as a welcoming first point of contact for visitors, providing compassionate and informative support to individuals and families seeking to adopt a pet.
- Guided potential adopters through the matchmaking process, facilitating safe, supervised meet-and-greets to ensure the best fit between animals and their future families.
- Collaborated closely with team members to ensure animals received proper care, attention, and respect throughout the adoption process.
- Handled a variety of front-desk responsibilities including processing adoption payments, managing incoming and outgoing phone calls, and providing general information about available animals and adoption policies.
- Recognized for creating a warm, positive experience for both clients and animals, helping to support successful, lasting adoptions.
Animal Behaviorist
Animal Behavior College
Eagle River, AK- Colorado Springs, CO
01.2013 - 2016
- I help with aggressive behaviors such as biting, charging, barking or overprotecting. I teach the owners how to be a confident leader with positive reinforcement and problem solving skills that not only help them now but will be of use in any future behavior problems, without using any compulsion training.
- Participated in multiple rewarding volunteer work with patients while working at JBER VTF, as well as some behavioral consultations with doctors regarding many bite cases on post. My goal is for misunderstood animals to find forever homes as well as bridging the communication with owners and their fur babies.
Customer Service/Receptionist
JBER VTF
Ft. Elmendorf-Richardson, AK
01.2012 - 02.2015
- Provided excellent customer care by answering phones, making appointments, invoicing and taking payments. In processed Soldiers with their pets by inputting data and establishing an account for services and registration for on post housing. Performs inventory control and ordering product information. I was entrusted with administration rights and additional duties and responsibilities traditionally held by OIC and NCOIC to fix accounting issues and updating vaccine lot numbers. With my knowledge in our computer system and customer care, I was able to help train our newly hired NAF receptionists.
- Certified Veterinary Assistant / Technician / Certified Dog Trainer
- Provided care, management, treatment and sanitary conditions for animals. Measured and recorded animal’s weight, temperature, pulse, and respiratory rate. Performed general physical examination of animals to detect obvious abnormalities and reported results to the veterinarian. Administers oral, topical and parenteral medications, treatments and immunizations as directed by the veterinarian. Provides emergency treatment as well as collects and preserves and prepares blood, urine, feces, skin scrapings, postmortem tissue specimens etc. for shipment and/or laboratory examination. Prepares animal for surgery as scrub assistant and monitors vitals while animal is under sedation. Performs routine diagnostic laboratory tests such as fecal smears and flotations, urinalyses, and blood counts. Updates public health on bite cases, assists the veterinarian on exam on cases and keeps a communication log fluent with Public Health on the bite cases status. Works with overseas paperwork, requirements and health certificates.
Guest Service Representative
JBER Lodging
Ft. Elmendorf- Richardson, AK
11.2011 - 12.2011
- Strive to provide excellent customer care with our clients by answering phones in a timely manner and ensuring their reservations are accurate. Use DLS for our computer software daily for reservations, data in processing, taking payments, and managing cash drawer at the end of each shift.
Certified Veterinary Assistant/Technician/Certified Dog Trainer/Customer Service
Northern Lights Veterinary Laser Center
Anchorage, AK
06.2011 - 09.2011
- Multiple job descriptions: Assisted the Veterinarian with surgeries, taking vitals, sterilizing laboratory equipment, fecal, drawing blood, preparing patient for surgery, and administering fluids. Assisted the Veterinarian in behavior modifications, created a puppy basic obedience class and began private lessons at the client’s request. Provided customer care by answering phones, making appointments, invoicing and taking payments. One of two employees entrusted to handle financial closing procedures that included counting out the drawer and preparing deposit for the next day. I was solely responsible for quality control and quality assurance on customer’s digital files and were updated and maintained daily.
Veterinary Technician / Internship
El Centro Pet Medical and Laser Surgery Center
Killeen, TX
04.2010 - 09.2010
- Assisted the Veterinarian by in processing patients into the computer software system, escorting clients to their assigned room, checked vitals, drew blood, and routine labs. Lab work performed included HWT, Fecals, and Feline Leuk. Performed preparatory surgical procedures such as catheters, scrub downs and follicle removal. Other daily duties included taking x-rays, administering fluids, and dental cleaning.
Receptionist
Fort Hood Vet Clinic
Fort Hood, TX
12.2009 - 06.2009
- Provided excellent customer care for our clients and their pets. My daily job description includes greeting customers upon their arrival for their scheduled appointment, entering payment into the computer software, answering phones, filing, and updating customer’s digital file into the computer software and updating it daily. Performed on the job training on administering vaccinations, drawing blood, and performing blood exams to check for bacteria.
Receptionist
MacDill AFB Inn
Tampa, FL
01.2007 - 07.2007
- Provided excellent customer care with our clients by answered phones in a timely manner and ensuring their reservations were accurate. Used a computer software daily for reservations, taking payments, and managing cash drawer at the end of the night. Was recognized as the employee of the month during my second month of employment.
Retail
Aafes
Tampa, FL
11.2006 - 01.2007
- Performed customer service by ensuring all shelves were properly restocked and answering customers questions. Ensured all assigned station were maintained clean and well managed. Ensured customers found everything they were looking for and provided suggestions on products they may not have been aware of to increase daily sales.
Specialty
Petsmart
Riverview, FL
01.2005 - 11.2006
- Maintained 100% inventory restocked and advised customers on personal care of their pets.
- Dealt with customers on a daily basis while working as a cashier for three months. Was latterly promoted to specialty because of outstanding customer service interaction and 100% accuracy on registers moneys.
Assistant Manager
Java Mio
Petersburge, VA
07.2002 - 01.2004
- Seek creative and alternatives methods for conducting daily business. Maintained a strong ability to identify, analyze and solve problems. Interacted with customers on a daily basis. Excellent organization and decorating skills.
Education
High School -
Nikki Rowe High School
McAllen, TX01.1999
Veterinary Assistant Program - Dog Training Program
Animal Behavior College
Eagle River, AK01.2011
Associates degree - undefined
Saint Leo University
MacDill, AFB01.2005
Central Texas College - undefined
Central Texas College
Fort Lee, VA01.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Appointment scheduling
- Order processing
- Order fulfillment
- Problem resolution
- Payment processing
- Documentation
Timeline
Customer Service Representative
Westside Animal Hospital
08.2016 - 2019
Adoptions Customer Service
Humane Society
11.2015 - 07.2016
Animal Behaviorist
Animal Behavior College
01.2013 - 2016
Customer Service/Receptionist
JBER VTF
01.2012 - 02.2015
Guest Service Representative
JBER Lodging
11.2011 - 12.2011
Certified Veterinary Assistant/Technician/Certified Dog Trainer/Customer Service
Northern Lights Veterinary Laser Center
06.2011 - 09.2011
Veterinary Technician / Internship
El Centro Pet Medical and Laser Surgery Center
04.2010 - 09.2010
Receptionist
Fort Hood Vet Clinic
12.2009 - 06.2009
Receptionist
MacDill AFB Inn
01.2007 - 07.2007
Retail
Aafes
11.2006 - 01.2007
Specialty
Petsmart
01.2005 - 11.2006
Assistant Manager
Java Mio
07.2002 - 01.2004
Veterinary Assistant Program - Dog Training Program
Animal Behavior College
Associates degree - undefined
Saint Leo University
Central Texas College - undefined
Central Texas College
High School -
Nikki Rowe High School
Leadership Traits
- Participative leadership style
- Self-confidence
- Willing to exercise initiative and leadership in social situations
- Willingness to tolerate frustration and delay
- Able to influence other persons' behavior
- Capable of developing social interaction in a work environment
- Intelligent
- Emotionally mature
- Strong problem-solving skills
- Strong technical and communication skills
Interests
- Animal behavior
- Dog training
- Rehabilitating animals who have been put into shelters
- Organizing
- Strong religious background
- Painting
- Reading