Jennifer Blackmer
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Physician Relations Representative
CENTER FOR SIGHT
Sarasota, US
06.2019 - Current
- As the team lead for our Physician Relations department, I am responsible for a great deal of tasks and duties, including:
- Maintain a great relationship with outside physician offices, fax over patient visit notes, surgical packets, and co-manage forms.
- Schedule outside-referred patients for a first initial visit.
- Maintaining a calm and comforting persona to welcome and reassure patients prior to their first visit.
- Maintain contact with our referred patients, while making sure they are receiving the proper care and getting back to their initial primary referring doctor.
- Staying on top of billing, understanding which offices are par and non-par with insurance.
- Making sure we receive post-op notes in a timely manner, keeping track of our surgery patients.
- Making various Excel sheets for organization.
- Communicated effectively with staff members, colleagues and other healthcare providers.
Customer Service Representative
Home Depot
Sarasota, US
07.2019 - 06.2020
- As a customer service representative, I am in charge of being the face of Home Depot.
- My tasks vary from doing simple returns to ordering special products for customers, along with the following:
- Handle any complaints or customer issues to the best of my capabilities, while also ensuring that the customer is able to leave the store satisfied.
- Process returns and sells through our POS system and over the phone.
- Ensure that any customer information is handled in a private manner; credit card information, addresses, etc.
- Order any special products online and contact vendors to inquire about where and when the products will arrive.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Excelled in exceeding daily credit card application goals.
- Keeping track of inventory and special orders.
- Following up with customers about products and their experience with us.
Cashier/Sales Associate
Home Depot
Sarasota, US
10.2018 - 06.2019
- Responsibilities as a Home Depot cashier include;
- Greet everyone, making sure each and every customer has been made in contact with
- Make sure items are scanned correctly
- Watch out for any theft or suspicious activity
- Organize and clean around the registers
- Handel money correctly, watch for fraudulent bills
- Open credit cards, a minimum of 2 per week
- Have a positive attitude and be a team player
Education
High School Diploma -
Mission Hills High School
San Marcos, CA01.2016
Skills
- Receptive and adaptable
- Capable of learning new systems
- Understanding of various Microsoft Office applications
- Team Player
- Familiarity with POS systems
- Data Entry
- Cash handling/Cash Register experience
- Customer support and patient care skills
- Phone Etiquette
- Medical office experience
- HIPAA
- Medical Scheduling
- Medical Records
- Insurance Verification
- Medical Terminology
- Computer Operation
- Triage
Certification
- Independent Study Course- COA, 12/01/20, Present, Knowledge towards becoming a Certified Ophthalmic Assistant (COA)
- Compliance & Code of Conduct Training, 05/01/23, Present
- Fraud, Waste & Abuse Training, 05/01/23, Present
- HIPAA & Privacy Training, 05/01/23, Present
Accomplishments
- Recognition from referring doctor, 10/01/22, Recognition received from Dr. Jeanene Dieter for excellent customer service, grateful for how we have been taking care of her patients. Recognition from The Eye Center office (Erin) for knowledgeable feedback and understanding.
- Recognition from Center For Sight Founder & Director of Cataract & Lens Replacement Surgery, 10/01/22, Recognition from the founder of Center For Sight due to excellent customer service and doctor feedback.
- Above and Beyond recognition from Manager, 08/01/22, "Jennifer has been with Physician relations a little over a year. She has handled the department solo during times of staffing issues. She is always pleasant and professional and willing to go above and beyond to make sure the work gets done for our important outside referring customers. She has demonstrated this behavior over and over again. I am very proud to have her on my team."
- Above and Beyond recognition from Manager, 08/22/2024"Jennifer has consistently supported the Physician Relations department throughout the years and all the changes. She has managed the tasks independently when we are frequently down a team member and continues to train new employees. While I am out in the field office staff and referring ODs frequently compliment Jennifer. They appreciate her professionalism, her knowledge and willingness to help in a very efficient manner. Just yesterday two offices spoke of wanting to recognize her for her assistance and her willingness to go above and beyond. ..."
Timeline
Customer Service Representative
Home Depot
07.2019 - 06.2020
Physician Relations Representative
CENTER FOR SIGHT
06.2019 - Current
Cashier/Sales Associate
Home Depot
10.2018 - 06.2019
High School Diploma -
Mission Hills High School
- Independent Study Course- COA, 12/01/20, Present, Knowledge towards becoming a Certified Ophthalmic Assistant (COA)
- Compliance & Code of Conduct Training, 05/01/23, Present
- Fraud, Waste & Abuse Training, 05/01/23, Present
- HIPAA & Privacy Training, 05/01/23, Present
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