Jennifer Mendoza Trejo
Waco,TX
Summary
Experienced customer service professional with expertise in team collaboration and financial aid management. Proven track record of ensuring compliance with federal and state regulations while maintaining effective communication with stakeholders. Demonstrated ability to streamline processes and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Enrollment Management Analyst - Financial Aid
Baylor University
Waco, TX
09.2025 - Current
- Acted as novice subject matter expert for diverse financial aid programs at multiple levels.
- Enhanced understanding of operational impacts on compliance and student experiences within the organization.
- Managed financial aid awarding processes in strict accordance with established guidelines.
- Performed detailed audits and resolved issues promptly to mitigate errors.
- Kept abreast of federal, state, NCAA regulations to uphold compliance standards.
- Served as key liaison with agencies and partners to foster effective communication channels.
- Applied intermediate Excel proficiency for accurate data reporting and analysis.
- Maintained documentation of processes and procedures for internal audits and compliance.
- Developed and implemented new procedures for streamlining operations.
Registrar Associate, Transcripts
Baylor University
Waco, TX
02.2024 - 09.2025
- Ensured accuracy in transcript processing while complying with FERPA standards.
- Delivered exceptional customer support through phone and email interactions.
- Certified Baylor University Notary Public, contributing to operational effectiveness.
- Cross-referenced and categorized records to uphold data integrity standards.
- Oversaw OnBase document scanning and addressed technical challenges as they arose.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Mentored student workers, promoting a supportive team atmosphere.
- Supported research initiatives and project analyses by preparing detailed reports.
- Managed secure organization of student records and efficient data entry.
- Collaborated with academic departments to ensure compliance with university policies.
- Managed student registration processes efficiently and accurately.
- Prepared documents for registration, enrollment, and graduation processes.
Waitstaff
Magnolia
Waco, TX
08.2022 - 02.2024
- Delivered enthusiastic and informed guest service, ensuring customer satisfaction.
- Managed multiple tasks in a fast-paced environment, balancing efficiency and accuracy.
- Maintained organized stations and upheld food safety guidelines.
- Processed transactions and balanced cash receipts, maintaining meticulous records.
- Worked with cross-functional teams to achieve goals.
Silos Food Lead
Magnolia
Waco, TX
03.2019 - 08.2022
- Led a team of 20-50 workers, ensuring efficient operations and outstanding customer service.
- Oversaw financial records, bank deposits, and product ordering based on data analysis.
- Trained staff to address operational needs and foster professional growth.
- Adapted schedules and processes to evolving operational demands and priorities.
- Assisted management with high-level projects and operational oversight.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed company information and prepared reports on periodic financial statements, sales progress reports, and other information.
- Implemented inventory control measures to optimize food and supply management.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Provided technical support to our POS systems
Host
The Egg & I Restaurants
Waco, TX
08.2018 - 03.2019
- Maintained cleanliness and organization of the host stand area.
- Handled guest inquiries and resolved concerns in a friendly manner.
- Collaborated with team members to ensure smooth service flow.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Built positive relationships with other front-of-house and kitchen staff.
Brand Associate - Lead
Old Navy, Gap
Waco, TX
05.2016 - 08.2018
- Collaborated with team to create engaging product displays.
- Assisted customers in selecting merchandise and providing product information.
- Managed inventory levels and restocked shelves as needed.
- Trained new associates on company policies and procedures.
- Employee of the month 3 times
- I was a lead over the Women's and Denim department
- Implemented loss prevention measures to protect company assets.
- Received and processed shipments
Education
Bachelor of Science - Human Centered Artificial Intelligence
Texas Tech University
Lubbock, TX11-2026
Associate of Science - Computer Science
McLennan Community College
Waco, TX08-2025
Office Technology Specialist - Certificate
Mclennan Community College
Waco, TX05-2024
High School Diploma -
University High School
Waco, TX05-2017
Skills
- Problem solving
- Customer service
- Team collaboration
- Microsoft Excel
- Process improvement
- C
- Python coding
- AI Ethics
- Technical support
- Data analysis
- Analytical and critical thinking
- Research
- Active listening
- Fluent in Spanish
- Tech-Savvy
- GitHub experience
- Financial reporting
- Effective communication
- Higher education policies
- Professionalism
Timeline
Enrollment Management Analyst - Financial Aid
Baylor University
09.2025 - Current
Registrar Associate, Transcripts
Baylor University
02.2024 - 09.2025
Waitstaff
Magnolia
08.2022 - 02.2024
Silos Food Lead
Magnolia
03.2019 - 08.2022
Host
The Egg & I Restaurants
08.2018 - 03.2019
Brand Associate - Lead
Old Navy, Gap
05.2016 - 08.2018
Bachelor of Science - Human Centered Artificial Intelligence
Texas Tech University
Associate of Science - Computer Science
McLennan Community College
Office Technology Specialist - Certificate
Mclennan Community College
High School Diploma -
University High School