Michael Goe
Tempe,AZ
Summary
Detail-oriented professional with ten years customer service experience with diverse populations. Excellent teamwork and inclusiveness in all business practices and strong organizational skills and professional judgement.
Overview
11
11
years of professional experience
Work History
Financial Aid/Enrollment Services Specialist
Mesa Community College
12.2011 - 12.2022
- Streamlined enrollment by assisting front line with financial aid and admission documentation requirements.
- Collaborated with cross-functional teams to assist prospective students through entire enrollment experience of advisement, admissions and financial aid.
- Provided exceptional customer service, addressing the needs of current and prospective students in a timely manner.
- Conducted comprehensive financial aid counseling sessions, helping students navigate complex Title IV funding options.
- Partnered with local high schools to host informational sessions about college enrollment, increasing community outreach efforts.
- Coordinated Federal Work-Study Program on campus for qualified student-workers.
- Served as a liaison between various enrollment departments to ensure seamless enrollment during peak registration periods.
- Maintained knowledge base of federal, state, and institutional regulations governing higher education enrollment, and federal Title IV ensuring compliance at all times.
Inbound ITAD Sorting Warehouse Associate
Ingram Micro
06.2020 - 06.2022
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and cataloging software components for the purpose of component testing, data erasure and recycling.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Associate of Arts - Education
Mesa Community College
Mesa, AZNo Degree - Education Administration
Arizona State University
Tempe, AZSkills
- Customer service expertise
- Empathy and Inclusion
- Higher education experience
- Data entry proficiency
- Microsoft Office proficiency
- Student information systems knowledge
- Task prioritization
- Problem-solving abilities
- Regulatory Compliance
- Computer Skills
- Data Entry
- Flexible Schedule
Timeline
Inbound ITAD Sorting Warehouse Associate
Ingram Micro
06.2020 - 06.2022
Financial Aid/Enrollment Services Specialist
Mesa Community College
12.2011 - 12.2022
Associate of Arts - Education
Mesa Community College
No Degree - Education Administration
Arizona State University
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