Jera Hoefert
Portland,OR
Summary
Adaptable professional with 20 years of experience and a proven knowledge of data entry, customer service, and operating policies & procedures.
Experienced enrollment services professional adept at facilitating student admissions processes and supporting institutional goals. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Skilled in data management, communication, and problem-solving, with reliable and adaptable personality. Prepared to make significant impact in streamlining enrollment operations and enhancing student experiences.
Overview
20
20
years of professional experience
Work History
Enrollment Services Specialist
Portland Community College
11.2007 - Current
- Assisted with onboarding the admissions process, registered student adds and drops, and answered any related questions. Processed outgoing transcripts, enrollment verifications, and phone calls within the Registration queue. Processed all co-admissions for the college. Provided exceptional customer service and supported student success initiatives by connecting them with appropriate resources based on their needs. Ensured accurate record keeping by meticulously updating student information databases, obtained updated contact information from all subjects, and verified data for accuracy.
- Provided exceptional customer service, promptly addressing current and prospective students' needs.
- Served as a liaison between various departments to ensure seamless coordination during peak registration periods.
- Supported student success initiatives by connecting them with appropriate resources based on their needs or concerns.
- Reduced wait times for prospective students by effectively managing phone inquiries and walk-in appointments.
- Ensured accurate record-keeping by meticulously updating student information in databases.
- Obtained updated contact information from all subjects and verified data for accuracy.
Admissions Assistant
Portland Community College
01.2005 - 11.2007
- - Proactively covered the information desk as necessary, demonstrating commitment to excellent customer service.
- - Efficiently processed admission applications, streamlining the enrollment process for prospective students.
- - Provided comprehensive support to applicants through the admissions packet, as a reliable point of contact throughout their journey.
- - Maintained meticulous applicant records, enabling quick and accurate retrieval and analysis to enhance operational efficiency.
- - Delivered insightful and thorough responses to inquiries, significantly improving the applicant experience.
- - Stayed well-informed on institutional policies, procedures, and programs, effectively guiding prospective students in their decision-making process.
- - Collaborated seamlessly with various departments to ensure new students integrated smoothly into the school community, fostering a welcoming environment.
- - Executed filing, billing, and message routing with precision, ensuring that communication within the office remained efficient and organized
Education
A.A. - Oregon Transfer
Clackamas Community College
Oregon City, OR12.2004
Skills
- Banner
- Excel
- Student enrollment
- Customer service
- Admissions processing
- Interdepartmental collaboration
- Attention to detail
- Strong organization
- Customer service expertise
- Data entry proficiency
- Teamwork and collaboration
Timeline
Enrollment Services Specialist
Portland Community College
11.2007 - Current
Admissions Assistant
Portland Community College
01.2005 - 11.2007
A.A. - Oregon Transfer
Clackamas Community College
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