Jennifer Menjivar
Moreno Valley,CA
Summary
Great customer service professional with extensive experience at ARS Rescue Rooter, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively handled escalated calls, ensuring satisfactory outcomes. Proven ability to boost referral rates through relationship building and knowledgeable support, driving sales and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
ARS Rescue Rooter
11.2017 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
American Media LLC
06.2014 - 10.2019
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
Store Associate
Kohls
08.2012 - 03.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Education
March Mountain High School
Moreno Valley, CA06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ARS Rescue Rooter
11.2017 - 08.2025
Customer Service Representative
American Media LLC
06.2014 - 10.2019
Store Associate
Kohls
08.2012 - 03.2015
March Mountain High School