Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
24
24
years of professional experience
Work History
Commercial Department Manager
Packey Webb Ford
08.2022 - 01.2025
- Commercial Vehicle Sales
- IBM's and Claiming Incentives
- Ford Program Specialist
- Dealer Trades
- Inventory Manager
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Developed strong relationships with suppliers.
- Used industry expertise and customer communication skills when addressing customers problems head- on and implementing successful resolutions promoting customer loyalty.
Commercial Department Manager
Joe Cotton Ford
10.2000 - 08.2022
- Commercial Vehicle Sales
- Schedules
- Accounts Payable and Receivable
- Registration and Titles
- IBM
- Claiming Incentives
- Billing and Finalizing Deals
- Dealer Trades
- Ford Program Specialist
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Developed strong relationships with suppliers.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees .
- Trained personnel in company procedures and product information for selling to customers.
Education
High School -
06-1995
Graduated
Skills
- Management
- Customer Service
- Teamwork
- Problem Solving
- Resourceful
- Professional and courteous
- Sales expertise
Timeline
Commercial Department Manager - Packey Webb Ford
08.2022 - 01.2025
Commercial Department Manager - Joe Cotton Ford
10.2000 - 08.2022
Streamwood High School - High School,
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