Jennifer Merino Reyes
Waukesha,WI
Summary
Dynamic General Manager with a proven track record at Honey Berry Pancakes and Cafe, excelling in operations management, team leadership and strong customer service skills. Enhanced customer satisfaction through effective training programs and cost control measures, achieving significant profitability improvements. Skilled in inventory control and fostering strong client relationships, driving continuous improvement and team engagement.
Overview
26
26
years of professional experience
Work History
General Manager
Honey Berry Pancakes and Cafe
03.2024 - Current
- Streamlined daily operations to enhance customer service and satisfaction.
- Managed staff scheduling and training to ensure optimal workforce efficiency.
- Implemented cost control measures to improve profitability across all departments.
- Developed and enforced health and safety protocols in compliance with regulations.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Fostered a positive work environment, promoting teamwork and employee morale.
- Evaluated performance metrics, driving continuous improvement initiatives within the café operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Genesis Family Restaurant
11.1999 - 02.2024
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Coordinated schedules and staffing levels to meet peak service demands effectively.
- Monitored health and safety compliance, ensuring adherence to regulations and best practices.
- Analyzed customer feedback to identify improvement areas, driving menu enhancements and service adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
West Allis Central High School
West Allis, WI06-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Team training and development
- Client relations
- Schedule management
- Deadline oriented
- Vendor relationships
- Consistently meet goals
- Interpersonal skills
Languages
English
Native or Bilingual
Timeline
General Manager
Honey Berry Pancakes and Cafe
03.2024 - Current
Manager
Genesis Family Restaurant
11.1999 - 02.2024
High School Diploma -
West Allis Central High School