JENNIFER MICHEL
El Paso
Summary
Resourceful Front Desk Administrator known for productivity and efficient task completion. Specialize in customer service, scheduling, and administrative support. Excel in communication, problem-solving, and adaptability to ensure smooth operations and positive guest experiences. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
23
23
years of professional experience
Work History
Front Desk Administrator
Sun City Women's Health Care
El Paso
03.2002 - 12.2024
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Completed relevant insurance and other claim forms.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
Aesthetician
National Laser Institute Medical Spa
Scottsdale, AZ03-2011
Esthetician - Esthetician License
Tri- State Cosmetology
El Paso, TX10-2008
High School Diploma -
Eastwood High School
El Paso, TX05-2000
Skills
- Administrative skills
- Customer service focus
- Customer service management
- Exceptional communication
- Scheduling coordination
- Document management
- Cash handling
References
References available upon request.
Timeline
Front Desk Administrator
Sun City Women's Health Care
03.2002 - 12.2024
Aesthetician
National Laser Institute Medical Spa
Esthetician - Esthetician License
Tri- State Cosmetology
High School Diploma -
Eastwood High School
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