Jennifer Michelle Powell
Lenoir City,TN
Summary
Operations professional with strong track record in optimizing processes and enhancing efficiency. Known for effective communication, problem-solving, and adaptability in dynamic environments. Skilled in data analysis, workflow management, and fostering team collaboration to drive successful outcomes. Dependable and responsive to changing operational needs.
Overview
19
19
years of professional experience
Work History
Operations Support Specialist IV
UCOR, LLC
04.2022 - Current
- Collaborates with Software Quality Assurance (SQA), Cyber Security, and Custom-off-the-shelve (COTS) teams to ensure Department of Energy (DOE) compliance requirements are met during the software and hardware approval process within the ServiceDesk Plus system.
- Enters software purchase request into DOE system for Federal Information Technology Acquisition Reform Act (FITARA) approvals.
- Reviews invoices with projects/vendors/end users for data accuracy with costs, charge codes, and obtains approvals for payment authorizations.
- Coordinates with COTS team to install software/license for the end user enters the order into Lansweeper for software compliance records.
- Maintains monthly procurements by charge codes for all hardware/software purchases. Project Control Engineer’s use this forecast as a tool to track project procurements.
- Attends monthly meetings with Project Control Department for budget reports for hardware/software/cyber security IT accounts.
- Liaison for building 1916T2/T3 between UCOR Facility Manager, DOE Maintenance, and OROC Security.
- Attained ASME NQA-1 certification for software purchasing/compliance and in process of completing the SCC training requirements.
UCOR Executive Assistant
Strata-G, LLC
10.2016 - 03.2022
- Learned Oracle Fusion order entry process and new helpdesk software ticket system Services Desk Plus.
- Reconciled monthly credit card purchases for IT Department.
- Obtained correct information to request visitor passes, staffing requisitions in addition to badging paperwork for IT Department.
- Collaborated with other Administrative Professionals across the site to produce a training page for UCOR Intranet.
- Prepared UCOR correspondence to Department of Energy (DOE) for signatures and submits letters before deadline.
- Event planner for Employee Recognition and Motivation & Morale for up to eighty attendees.
- Senior Evacuation Monitor during drills/emergencies and updating the personnel changes for the IT Department.
- Coordinated relocation of ten co-workers to new offices during first phase of IT relocation.
- Training Point of Contact and HSPD-12 Compliance for forty-two co-workers.
- Organized travel arrangements and assembled expense reports packets for signatures and reimbursements.
Order Processing Specialist
Moderntech LLC
03.2007 - 10.2016
- Managed the order process for twenty account managers in different regions, which produced an average of 400-600 customer invoices monthly.
- Worked accounts receivable with a standard average balance of 1.2 million.
- Administered product serial numbers and maintenance contract dates.
- Reconciled vendor invoices against internal purchase orders.
- Responded to customer questions about products and/or invoice questions.
Education
Associate Degree - Business Management
Pellissippi State Community College
Knoxville, TN05-1997
Skills
- Microsoft Suite Software
- Oracle Fusion Software
- Service Desk Plus Software
- Lansweeper Software
- ASME NQA-1 certified
Timeline
Operations Support Specialist IV
UCOR, LLC
04.2022 - Current
UCOR Executive Assistant
Strata-G, LLC
10.2016 - 03.2022
Order Processing Specialist
Moderntech LLC
03.2007 - 10.2016
Associate Degree - Business Management
Pellissippi State Community College