Heather Collins
Lima,OH
Summary
With over 20 years of experience in customer service and related occupations, this service-oriented individual is dedicated to providing exceptional support. In addition to an extensive customer service background, there are 6 years of experience in the non-profit sector and over 10 years in sales and account management. Education has been furthered by obtaining an Associate's Degree in Business Management and a Bachelor's Degree in Business Administration, completed in 2014. Expertise lies in strategic planning, supervision, and organizational management, enabling effective leadership of teams and organizations. Alongside fulfilling administrative responsibilities, there is a commitment to fostering a respectful work culture.
Overview
14
14
years of professional experience
Work History
Channel Account Manager
Virtual Technologies Group
Lima, OH, USA
10.2017 - Current
- Directed efforts in effectively organizing and executing procedural frameworks.
- Directed sales order operations, boosting efficiency and productivity.
- Crafted detailed sales proposals and prepared diverse legal documentation for various stakeholders.
- Established systems to support reseller and agency onboarding.
- Functioned as key liaison for direct clients addressing their feedback, concerns, and complaints.
Assistant Manager/Operations Manager
Office Max
Lima, OH, USA
06.2015 - 10.2017
- Optimized organization of inventory and workflow to align with company standards.
- Produced detailed reports leveraging Microsoft Office programs.
- Monitored associate performance in customer service and sales techniques.
- Offered helpful guidance using customer service skills to ensure client retention.
Adoption Counselor/Animal Caretaker
Wyandot County Humane Society
Upper Sandusky, OH, USA
03.2014 - 06.2015
- Delivered support to clients navigating the adoption journey.
- Gathered essential details through interviews to evaluate suitability for placements and confirm eligibility.
- Supervised tasks by providing instructions to ensure volunteer efficiency.
Server
Red Lobster
Findlay, OH, USA
11.2010 - 03.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Commercial Savings Bank
Findlay, OH, USA
09.2012 - 03.2013
- Issued receipts after confirming transaction details.
- Organized received funds efficiently for delivery to branch banks or the Federal Reserve Bank.
Externship/Volunteer
American Red Cross
Findlay, OH, USA
01.2012 - 10.2012
- Contributed to fund-raising initiatives, ensuring smooth operations and support.
Education
Certificate - Addictions and Mental Health Counseling
Rhodes State College
Lima, OH02.2025
Bachelor of Science - Business Administration
Brown Mackie College
Findlay, OH02.2014
Skills
- Microsoft Suite software
- Business Development
- Negotiation
- CRM software
- Inside Sales
- Management Experience
- Account Management
- Strategic Planning
Additional Information
- Remote work-from-home ready and established
Timeline
Channel Account Manager
Virtual Technologies Group
10.2017 - Current
Assistant Manager/Operations Manager
Office Max
06.2015 - 10.2017
Adoption Counselor/Animal Caretaker
Wyandot County Humane Society
03.2014 - 06.2015
Customer Service Representative
Commercial Savings Bank
09.2012 - 03.2013
Externship/Volunteer
American Red Cross
01.2012 - 10.2012
Server
Red Lobster
11.2010 - 03.2014
Certificate - Addictions and Mental Health Counseling
Rhodes State College
Bachelor of Science - Business Administration
Brown Mackie College