Jennifer Miller

• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Followed established protocols for professional handling of emergency situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided on-the-job training and coaching to develop new dispatchers.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Typing mortgages, liens, services eligibility form letters and other legal documents.

Assisting caseworkers during group interviews and one on one interviews with clients to assist in determining eligibility.

Contacting employers regarding clients wages and employment to assist with determining eligibility.

Answering calls, filing and other general office duties.

• Supervised students and maintained discipline on bus to reduce driver distraction.
• Lifted and moved students to optimize comfort.
• Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
• Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
• Calmed unruly students during bus rides and helped prevent repeated disruptions.
• Completed thorough bus inspections before and after each trip.
• Cultivated trusting relationships with transported students and guardians.

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Monitored inventory levels to order new supplies and maintain consistent stock.
• Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.