Jennifer Miller
Bethlehem,Pennsylvania
Summary
Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
23
23
years of professional experience
Work History
Medication Assistance Coordinator
Lehigh Valley Hospital And Health Network
10.2022 - 10.2023
- Entered data, generated reports, and produced tracking documents
- Assisted patients with applying for Medication Assistance programs through drug companies
- Helped patients keep track of and obtain refills from doctors offices and drug companies
- Assisted with any issues with provider's office or medication shipments
Patient Service Representative
Lehigh Valley Hospital And Health Network
04.2021 - 10.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Technical Partner
Lehigh Valley Hospital And Health Network
10.2006 - 04.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Aide
Alexandria Manor
09.2004 - 10.2006
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Provided grooming and mobility assistance to support daily living needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Site Supervisor
Step By Step, Inc.
07.2000 - 08.2004
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Interviewed, hired and trained new workers.
- Established employee work schedules to properly staff Number departments for each shift.
- Oversaw medication management and ordering for clients. + Edit or add your own
Education
Sociology
Indiana University of Pennsylvania
Indiana, PA2000
Diploma -
Easton Area High School
Easton, PA1995
Skills
- Calm and Effective Under Pressure
- Registration and Scheduling
- Communicating to Patients and Families
- Resolving Problems
- Insurance Verification
- Administrative and Office Support
- Patient Appointment Management
- Benefits Explanations
- Payment Calculation
- Vital Statistics Documentation
- Knowledge of Community Services and Programs
- Providing Information and Resources
- Patient Flow
- Creative Solutions
- Comfort with Technology and Databases
- Punctual and Hardworking
Timeline
Medication Assistance Coordinator
Lehigh Valley Hospital And Health Network
10.2022 - 10.2023
Patient Service Representative
Lehigh Valley Hospital And Health Network
04.2021 - 10.2022
Technical Partner
Lehigh Valley Hospital And Health Network
10.2006 - 04.2021
Aide
Alexandria Manor
09.2004 - 10.2006
Site Supervisor
Step By Step, Inc.
07.2000 - 08.2004
Sociology
Indiana University of Pennsylvania
Diploma -
Easton Area High School