Jennifer Miller
Kansas City,MO
Summary
Dynamic Dental Assistant with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
14
14
years of professional experience
Work History
Dental Administrative Assistant
Gladstone Family Dental And Implants
12.2017 - Current
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared and processed patient referrals and transfer requests.
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Managed 20-40 patient billing processes for timely, accurate payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Secured dental charts and encounter forms to safeguard sensitive data and information.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Helped patients complete necessary medical forms and documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Increased overall productivity by providing administrative support to dentists, hygienists, and other dental staff members.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Self-motivated, with strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Education
Dental Assistant - Dental Assisting
Concorde Career College
Kansas City, MO2005
Master of Arts - Clothing And Textiles Studies
Central Missouri State University
Warrensburg, MO2002
Skills
- Patient Relations
- Patient Data Abstracts
- Inventory Management
- Payment Plan Options
- Rapport Building
- Critical Thinking
- Excellent multitasking capability
- Records Management
- HIPAA Compliance
- Administrative Support
Timeline
Dental Administrative Assistant
Gladstone Family Dental And Implants
12.2017 - Current
Dental Assistant - Dental Assisting
Concorde Career College
Master of Arts - Clothing And Textiles Studies
Central Missouri State University
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