Jennifer Miller
North Salt Lake,UT
Summary
Diligent, detail-oriented Certified Medical Assistant and Education Advocate with extensive experience in patient care and clinical procedures. Skilled in optimizing efficiency and ensuring patient satisfaction through effective communication and meticulous record-keeping. Proficient in venipunctures, injections, surgical preparations, Colorectal, and OBGYN procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant /Education Advocate
University of Utah Hospitals and Clinics
07.2018 - 02.2025
- Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
- Assisted in surgical procedures in the clinic to reduce patient cost as well as timely mannered procedures needed to effectively increase our patients health.
- Collaborated with healthcare team members to provide comprehensive care, resulting in improved patient outcomes.
- Conducted diagnostic tests, and lab work, contributing to accurate diagnoses and treatment plans.
- Increased clinic efficiency by assisting in the development of new processes for inventory management and supply ordering.
- Participated in continuing education opportunities to remain knowledgeable about current industry best practices and relevant advancements in medical care delivery techniques.
- Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
- Assisted physicians with various procedures, ensuring accuracy and adherence to safety protocols.
- Assisted in the training of new medical assistants, providing guidance and sharing expertise to ensure their smooth integration into the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
Intermountain Salt Lake Clinic
04.2013 - 05.2018
- Create a comfortable environment for patients of all ages.
- Take medical history and record vital signs.
- Explain treatment procedures to patients.
- Prepare patients for examinations, and assist physicians during examinations.
- Prep and assist in surgical procedures including Vasectomies, Circumcisions, Mole removal, colposcopy, etc.
- Collect and prepare laboratory specimens and perform basic laboratory tests.
- Administer immunizations and update records.
- Dispose of contaminated supplies and sterilize medical instruments.
- Prepare and administer medications, authorize drug refills, telephone prescriptions to a pharmacy.
- Inform and explain laboratory results to patients.
- Schedule patients and complete prior authorizations for medications and procedures.
- Maintain expiration dates on samples and office supplies.
Phlebotomy Instructor
Rocky Mountain CNA
06.2012 - 01.2014
- Create a comfortable environment for students of all ages.
- Teach how to properly collect and process patients’ blood samples for testing.
- Instruct how to perform important duties such as receiving patients and answering patients’ calls.
- Educate students in helping physicians in maintaining accurate records of patients and their blood samples – Ensuring proper labeling of specimens and recording data.
- Maintaining records of laboratory supplies and inventories.
- Maintaining sanitation standards in the lab.
Certified Medical Assistant
Wasatch Medical Center
08.2011 - 04.2013
- Create a comfortable environment for patients of all ages.
- Take medical history and record vital signs.
- Explain treatment procedures to patients.
- Prepare patients for examinations, and assist physicians during examinations.
- Prep and assist in surgical procedures including Vasectomies, Circumcisions, Mole removal etc.
- Collect and prepare laboratory specimens and perform basic laboratory tests.
- Administer immunizations and update records.
- Dispose of contaminated supplies and sterilize medical instruments.
- Prepare and administer medications, authorize drug refills, telephone prescriptions to a pharmacy.
- Draw blood, change dressings, and assist with casting.
- Inform and explain laboratory results to patients.
- Schedule patients and complete prior authorizations for medications and procedures.
Medical Assistant
Intermountain Central Orem Clinic
04.2011 - 06.2011
- Took medical histories and recorded vital signs.
- Explained treatment procedures to patients.
- Prepared patients for examinations, and assisted physicians during examinations.
- Collected and prepared laboratory specimens and performed basic laboratory tests.
- Disposed of contaminated supplies, and sterilized medical instruments.
- Instructed patients about medications and special diets.
- Prepared and administered medications, authorized drug refills, telephoned prescriptions to a pharmacy.
- Drew blood, and changed dressings.
Sells Rep/ Truck Manager
Cracker Barrel
11.2008 - 07.2009
- Interacted with guest while maintaining and increasing sells percentages
- Stocked the sells floor and built displays, kept store clean
- Processed truck orders, organized and back stocked
- Kept record of Expiration dates
Teacher
Kids First Day Care
11.2006 - 01.2007
- Was in charge of 15 children ages 2-4
- Feed, changed, Taught basic skills such as colors, numbers, letters
- Encouraged them to participate in class activities, sharing, cleaning
- Kept classroom clean and orderly
Customer Service representative
Convergys
10.2006 - 01.2007
- Inbound calls
- Worked with and fixing customers accounts
- Took payments
- Set up technician appointments
- Some technical support based on level on training for the receivers
Customer service representative Epocrates and USDTV
Sento Corporation
03.2006 - 09.2006
- Inbound and outbound calls
- Fixed clients PDA issues
- Trouble shot receiver issues
- Updated software , purchased licenses for client
- Set up Technician appointments
Hostess/ Cashier/Server
IHOP
05.2005 - 06.2006
- Person in charge of the store while manager was gone (PIC)
- Opened the store
- Listened to my guest in order to provide the best service for them
- Always interacted with guest to help make them happy
- Greeted guest, seated guest
- Cashiering
- Took orders, Kept station cleaned and stocked at all times
Education
Diploma - Medical Assistant
Broadview University
Orem, UT06.2011
Skills
- Patient scheduling
- Specimens collection and processing
- Infection prevention
- Clinical laboratory testing
- Injection technique proficiency
- Medical record management
- Catheter management
- Patient vital signs monitoring
- HIPAA compliance
- Efficient rooming procedures
Certification
- CMA issued from the NCCT
- BLS Certification (CPR/AED) issued from the American Heart Association
- Certificate of OSHA/Bloodborne Pathogens Training issued from Steri-Safe
Timeline
Certified Medical Assistant /Education Advocate
University of Utah Hospitals and Clinics
07.2018 - 02.2025
Certified Medical Assistant
Intermountain Salt Lake Clinic
04.2013 - 05.2018
Phlebotomy Instructor
Rocky Mountain CNA
06.2012 - 01.2014
Certified Medical Assistant
Wasatch Medical Center
08.2011 - 04.2013
Medical Assistant
Intermountain Central Orem Clinic
04.2011 - 06.2011
Sells Rep/ Truck Manager
Cracker Barrel
11.2008 - 07.2009
Teacher
Kids First Day Care
11.2006 - 01.2007
Customer Service representative
Convergys
10.2006 - 01.2007
Customer service representative Epocrates and USDTV
Sento Corporation
03.2006 - 09.2006
Hostess/ Cashier/Server
IHOP
05.2005 - 06.2006
Diploma - Medical Assistant
Broadview University
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