Jennifer Miller
Residential Real Estate Specialist - Portfolio
Atlanta,MI
Summary
Diligent customer success manager and sales professional with comprehensive background in real estate transactions and client relationship management. Successfully facilitated numerous property sales and lease agreements, effectively addressing client needs and market conditions. Demonstrated proficiency in market analysis and negotiation, consistently achieving favorable outcomes.
Overview
9
9
years of professional experience
Work History
Residential Real Estate Specialist - Portfolio Division
Truehold
New York, New York
02.2025 - Current
- Recipient of numerous 5-star ratings featured on Google Reviews
- Manage oversight of 40+ daily calls linked to mass marketing initiatives by streamlining communication with potential clients to bolster acquisition strategies and enhance outreach impact.
- Partner with legal teams to resolve disputes effectively while safeguarding client interests at all times.
- Capitalize on market knowledge and analysis to recommend best solutions for clients.
- Guide prospective clients through Truehold process and clarify asset positioning for optimal offer
- Administer an extensive book of business to secure opportunities via re-engagement and strategic follow-up efforts
- Articulate proposals and illustrating benefits of engaging with company while setting clear and feasible expectations of potential outcomes
- Create contracts and partner with underwriting, transaction, and real estate departments, to finalize contractual language protecting interests of all entities engaged in the transaction.
- Achieved the highest volume of contracts signed in one month since division formation
- Maintain enduring client relationships through dedicated follow-up and responsiveness to needs.
- Consistent achievement of monthly quota success between 90% and 100% over 12-month timeframe
Listings Manager
Housewell
Atlanta, Georgia
06.2024 - 02.2025
- Developed strong trust and maintaining client relationships to ensure lasting partnerships.
- Interacted with different personality types and a broad spectrum of individuals to foster trust and gain insights into real estate needs, providing consultative best-in-class service during management of real estate asset sales.
- Facilitated an average of 7 after repair value reports and comparative market analyses on a weekly basis
- Coordinated 50 real estate transactions in two markets from pre-list to post-close phase, catering to fix-and-flip and buy-and-hold investors.
- Oversaw project management to prepare home for listing price determination and develop marketing plans, conduct price reductions, manage all contract negotiations, and coordinate post-close activities.
- Established and perpetually refined systems for coordinating all aspects of sales process employing Slack, Notion, Google Suite, ShowingTime, and Showami as well as proprietary in-house technology.
- Executed flawless and skilled service to foster client loyalty and repeat engagements.
- Partnered regularly with multiple real estate professionals and tradespeople to secure favorable repair allowances, price adjustments, and concessions
- Performed thorough market analysis to stay updated on fluctuating market conditions and communicate realistic expectations to clients.
- Engineered marketing strategies to elevate exposure of listings
- Collaborated with upwards of 50 agents each week to acquire feedback and transmit details to clients
- Earned distinction as leading sales agent on team by achieving highest transaction closures in 2024
Experience Partner – Institutional Investment
Opendoor
Atlanta, Georgia
09.2021 - 11.2023
- Executed role of closing agent consultant and primary catalyst for sales growth across 70+ residential properties by developing solid relationships with cooperating agents and institutional partners.
- Recognized effective methods to broaden business reach and surpass sales objectives, resulting in increased client engagement
- Secured highest closing rate in Atlanta market by proficiently managing expectations of cooperating partners and navigating complex escrow challenges
- Analyzed financial situations, market dynamics, and pricing strategies to advise clients, achieving sales conversion rate of 42%, exceeding benchmark of 15%
- Secured fair market prices and repair reductions for clients by evaluating comparable listings and assessing values.
- Cultivated pipeline of off-market inventory via repeat referrals and targeted sales initiatives
- Acted as primary liaison among escrow companies, lenders, home inspectors, and HOA management companies to enhance communication and collaboration for seamless transaction experience.
Special Project – Customer Support Flex Team
Opendoor
Atlanta, Georgia
03.2023 - 10.2023
- Served as main liaison for agents and buyers pursuing access to Opendoor listings throughout all markets in a fast-paced call center.
- Coordinated with trust and safety department to support client engagement with agents and uphold safety of property listings
- Promoted and delivered resources for individuals entangled in fraudulent activities.
- Attentively listened to callers, identifying correct procedures to enhance service delivery
- Logged tickets containing detailed context to elevate home and customer concerns to appropriate channels
- Meticulously tracked all client interactions with comprehensive documentation
- Received and processed upwards of 60 inbound customer telephone inquiries a day
- Supplied valuable feedback to upper management aimed at improving operational efficiency and establishing best practices.
- Consistently attained 5 out of 5 star ratings in peer-reviewed call audits
- Displayed respect, approachability, and commitment to providing help as needed.
- Applied critical thinking to dissect problems, review options, and execute decisions.
- Detected challenges, assessed information, and formulated solutions to problems.
- Rectified challenges optimizing operations and ensuring outstanding service.
Licensed Tour Agent
Opendoor
Atlanta, Georgia
05.2021 - 09.2021
- Facilitated scheduling and conducted over 25 property tours weekly with prospective home buyers.
- Acted as liaison between Opendoor clients and cooperating agents by researching and verifying property availability and escalating buyer inquiries.
- Secured average CSAT rating of 4.9 out of 5 stars via superior customer support services
- Provided exceptional customer service throughout the entire process, ensuring repeat business from satisfied clients.
Inside Sales Call Center Manager
Renee White Team Keller Williams
Walnut Creek, California
05.2018 - 07.2019
- Developed systems and processes in team CRM platform (CINC), integrating incentive and bonus structures to elevate sales team engagement and maximize ROI.
- Oversaw daily operations to maintain alignment with quality standards and performance metrics.
- Created training programs to strengthen team skills and achieve customer service excellence.
- Collaborated with varied clientele each day to foster in-depth understanding of purchasing goals by evaluating DISC personality profiles and utilizing open-ended questioning techniques.
- Expanded sales database of customer relationship management contacts from 1,700 to 4,500 by leveraging various internet channels to capture leads, thoroughly qualifying incoming leads via phone, text, and email, and transforming leads into prospective buyers, contributing to overall growth in team sales volume.
- Recorded extensive notes on client interactions for constructing meaningful files
- Drafted multiple weekly reports focused on sales activities, business operations, and potential opportunities, promoting effective collaboration among departments and facilitating knowledge exchange.
- Created lead-generation approaches and strategies to amplify revenue
- Established comprehensive knowledge base to serve as centralized resource for all sales department activities
- Analyzed recorded calls to uncover coaching opportunities and communicate findings with sales team in a cooperative manner.
Inside Sales/Lead Generation Team Lead
Keller Williams Realty Consultants/ Hardeman Real Estate
Atlanta, Georgia
11.2017 - 05.2018
- Crafted strategic sales initiatives in conjunction with Keller Williams MAP coaches, fostering excellent client engagement and relationship building
- Secured leads by executing cold-calling and prospecting efforts in targeted regions while maintaining CRM conversion metrics and logging all client communications.
- Led continuous improvement programs aimed at optimizing client outreach strategies and ensuring seamless hand-offs, increasing business and sales forecasting efficiency by 30%
Education
Licensed Real Estate Salesperson - State of Georgia
O'Kelley & Sorohan School of Real Estate
Atlanta, GA06.2014
Licensed Real Estate Salesperson - State of Florida
The CE Shop School of Real Estate
Greenwood Village, CO10.2024
Skills
Customer account management
Customer retention
Client relations
Problem-solving abilities
Customer advocacy
CRM software
Excellent communication
Training and mentoring
Customer service
Proficient in Salesforce
Research and due diligence
Sales proficiency
Inter-department collaboration
Pipeline development
Timeline
Residential Real Estate Specialist - Portfolio Division
Truehold
02.2025 - Current
Listings Manager
Housewell
06.2024 - 02.2025
Special Project – Customer Support Flex Team
Opendoor
03.2023 - 10.2023
Experience Partner – Institutional Investment
Opendoor
09.2021 - 11.2023
Licensed Tour Agent
Opendoor
05.2021 - 09.2021
Inside Sales Call Center Manager
Renee White Team Keller Williams
05.2018 - 07.2019
Inside Sales/Lead Generation Team Lead
Keller Williams Realty Consultants/ Hardeman Real Estate
11.2017 - 05.2018
Licensed Real Estate Salesperson - State of Florida
The CE Shop School of Real Estate
Licensed Real Estate Salesperson - State of Georgia
O'Kelley & Sorohan School of Real Estate