Jennifer Mock
Palm City,FL
Summary
Experienced Medical Assistant with a solid foundation in both administrative and clinical tasks. Expertise in applying medical technologies to optimize patient care. Bilingual in English and Spanish, ensuring effective communication with patients. Focused on promoting a positive healthcare experience and improving patient satisfaction.
Experiences extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
MD Urgent Care
Ft. Pierce, FL
04.2023 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Perform phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhance clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintain strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assist in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Maintain inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitate positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Perform EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Efficient in electronic health records system, improving clinical workflow efficiency.
- Addresses patients concerns with sensitivity, fostering well-being through empathetic care.
- Document patient medical information such as blood pressure and weight accurately.
- Conduct EKGs and other relevant tests based on patient presentations in office.
Assistant Office Coordinator
Home Instead Senior Care Home
Port St Lucie, Fl
11.2022 - 03.2023
- Coordinated schedules for caregivers and clients, enhancing service delivery efficiency.
- Managed office communications, ensuring timely responses to client inquiries and concerns.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in onboarding new staff members, facilitating a smooth integration into company culture.
- Fostered strong relationships with clients, contributing to higher satisfaction rates and retention levels.
- Communicated effectively with clients, providing prompt assistance and addressing inquiries professionally.
Medical Assistant
Internal Medicine | Dr. Jose A. Suarez
Stuart, FL
02.2017 - 12.2018
- Assisted the doctor with exams
- Maintained and clean exams rooms and all medical equipment
- Take and monitor vital signs
- Scheduling and rescheduling tasks
Annihilation Gear
02.2012 - 11.2016
- Responsible for tracking and pricing new inventory for an online retailer.
- This included handling communications with vendors as well as ordering new stock.
- In addition to this I was responsible for handling customer complaints, correcting shipping errors, and ensuring that new inventory was correctly added to the website.
Leasing specialist
Kitterman Woods Apartments
02.2008 - 09.2010
- I was responsible for handling all aspects of the rental process to include: showing apartments, writing leases, answering tenant questions, dealing with tenant complaints, and handling non-payment issues.
Education
High School diploma -
Pine Knot
Pine Knot, KYVocational School Degree - Medical Assistant
Fortis Institute
Port Saint Lucie, FLSkills
- Clear communication
- Bilingual proficiency
- Electrocardiogram certification holder
- Venipuncture skills
- Inventory and supply management
- Verbal and written communication
- HIPAA compliance
- Patient documentation
- Basic life support
- Specimens collection and processing
- Inventory management
- Multitasking and organization
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CPR
- HIV
- HIPAA
- Spring chart’s
Languages
English
Spanish
Job History
01-2017
Letters of Recommendation
Letters of recommendation available, if considered. They range from various positions in Healthcare, including: Providers, Managers, and variousCo-workers.
Timeline
Medical Assistant
MD Urgent Care
04.2023 - Current
Assistant Office Coordinator
Home Instead Senior Care Home
11.2022 - 03.2023
Medical Assistant
Internal Medicine | Dr. Jose A. Suarez
02.2017 - 12.2018
Annihilation Gear
02.2012 - 11.2016
Leasing specialist
Kitterman Woods Apartments
02.2008 - 09.2010
High School diploma -
Pine Knot
Vocational School Degree - Medical Assistant
Fortis Institute