Jennifer Monroe
NAPERVILLE,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
Office Manager, Farmer Market Manager, Marketing
Twisted Olive Imports
Naperville, Illinois
06.2020 - 02.2025
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed a comprehensive shipping method to ensure quick delivery with lowered costs, while being environmentally responsible.
- Resolved customer inquiries in a timely manner, while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting and training new employees.
- Created spreadsheets in Excel to track data such as costs, margins, inventory, and event schedules.
- Implemented quality control measures to uphold company standards.
- Maintained filing system for records, correspondence and other documents.
- Tracked and paid invoices, and payments, to ensure the accuracy of accounts receivable and payable information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Established market strategies that met or exceeded goals.
- Implemented digital marketing tactics such as SEO and SEM, email marketing.
- Collaborated with creative team members to produce compelling visuals and copy for ads, campaigns.
- Created and managed promotional materials, including brochures, flyers, and banners.
- Created and managed social media content to promote events, products, and customer interest.
- Developed the store's website, logos, advertisements, and other media.
Supervising Behavioral Health Technician
Banyan Treatment Center
Naperville, Illinois
02.2017 - 05.2020
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Developed basic strategies to promote patient safety, wellness and independence.
- Organized daily activities such as outings, games, and weekly meetings to promote healthy coping skills.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Documented patient behavior, interventions completed and patient response to interventions.
- Instructed new employees on protocols to use when interacting with patients.
- Observed medications from patient dispensary and kept records using specified procedures.
- Provided emotional support to clients and patients dealing with difficult situations.
- Maintained client and employee areas in good working order and with adequate supplies.
- Educated clients on important life skills, housekeeping and food preparation.
- Responded promptly to any emergency situations that may arise within the facility.
- Contacted patients' relatives to coordinate discussions on issues and rule compliance.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Completed daily client rounds and tracked client movements.
- Provided crisis intervention services to patients in need.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Documented behavioral incidents to keep accurate records.
- Established and maintained professional working relationships with clients, staff and public.
- Accompanied patients to medical and counseling appointments.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant Store Manager
Barnes & Noble
Plainfield, IL
07.2002 - 01.2013
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Trained new employees on store policies, procedures and customer service standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Developed long-standing relationships with customers and addressed problems and complaints in person and via phone.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
Some College (No Degree) - History Education
Bradley University
Peoria, ILSome College (No Degree) - Health and Human Services
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Multitasking
- Marketing strategy
- Problem solving
- Office administration
- Project management
- Visual merchandising
- Design
Affiliations
- Open Water Scuba Certification, Nitrox Enriched Air Certification
- Volunteer alongside Serenity House
Timeline
Office Manager, Farmer Market Manager, Marketing
Twisted Olive Imports
06.2020 - 02.2025
Supervising Behavioral Health Technician
Banyan Treatment Center
02.2017 - 05.2020
Assistant Store Manager
Barnes & Noble
07.2002 - 01.2013
Some College (No Degree) - History Education
Bradley University
Some College (No Degree) - Health and Human Services
College of DuPage