JENNIFER MONTOYA
Sales Representative
Frisco,Texas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Track record of exceeding sales targets and contributing to team objectives.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Representative
T-Mobile
04.2025 - Current
- Engaged customers to identify needs and deliver tailored solutions, with a hands-on approach.
- Guided customers in selecting devices, accessories, and plans that fit their lifestyle, while driving sales growth.
- Leveraged digital tools to demonstrate coverage, explain plans, and streamline customer onboarding.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met monthly sales targets through effective strategies, and strong product knowledge.
Loan Processor
Mr. Cooper Mortgage
07.2024 - 10.2024
- Primary contact for clients throughout the mortgage process, providing support, managing expectations, and resolving concerns.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Developed strong relationships with customers through high levels of customer service.
- Collect and review documentation (employment, bank statements, credit reports) to ensure accuracy and compliance.
Post Closing Coordinator
Fairway Independent Mortgage Corporation
06.2021 - 09.2023
- Optimized communication between title companies and collateral, improving processing efficiency and issue resolution.
- Collaborated with internal departments to expedite the loan funding process, resulting in faster turnaround times for clients, and closing sales.
- Improved customer satisfaction by addressing and resolving concerns related to mortgage closings in a timely manner.
- Resolved missing documentation in closed loan packages, ensuring accuracy and compliance.
- Prepare and ship loan packages to investors, verifying that all criteria and documentation are correct.
Education
High School Diploma -
Reedy High School
Frisco, TX05.2020
Skills
Customer Relationship Management
Time Management & Organization
Team Collaboration & Cross-Functional Support
Data Entry & Database Management
Problem-Solving & Critical Thinking
Adaptability in Fast-Paced Environments
Microsoft Office Suite
Timeline
Sales Representative
T-Mobile
04.2025 - Current
Loan Processor
Mr. Cooper Mortgage
07.2024 - 10.2024
Post Closing Coordinator
Fairway Independent Mortgage Corporation
06.2021 - 09.2023
High School Diploma -
Reedy High School
Similar Profiles
Xzanthia ScottXzanthia Scott
Account Associate at T-MobileAccount Associate at T-Mobile
Chase CanalesChase Canales
Retail Store Manager- Multiple Stores at T-MobileRetail Store Manager- Multiple Stores at T-Mobile
JILL ROANHORSEJILL ROANHORSE
Customer Service Representative at T-MobileCustomer Service Representative at T-Mobile
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
DESTINI MARSHDESTINI MARSH
FRAUD INTELLIGENCE ANALYST at Goldman SachsFRAUD INTELLIGENCE ANALYST at Goldman Sachs