Jennifer Moody

Lincolnton

Summary

Accomplished Vice President of Operations with a proven track record in operational integration, partnership development, and revenue generation. Expertise in overseeing KPIs and internal control structures ensures alignment with operational trends while implementing proactive corrective actions. Goal-driven and adaptable, resourcefulness shines in navigating changing conditions to maximize resource utilization and support scalable operations. Recognized for organized, systematic approaches complemented by exceptional relationship-building and leadership skills that drive bottom-line profitability.

Operations professional skilled in managing multi-site operations and driving process improvements to achieve strategic objectives. Known for fostering collaborative environments and adapting to shifting priorities seamlessly. Proficient in resource management and conflict resolution.

Overview

years of professional experience

Work History

Area Operations Manager

Great Expressions Dental Centers

Atlanta GA

07.2024 - 01.2026

Streamlined operational processes to enhance efficiency across 17 locations. Managed 180 employees,
Led cross-functional teams to implement strategic initiatives and improve service delivery.
Analyzed performance metrics to identify areas for operational improvement and cost reduction.
Developed training programs for staff, increasing workforce competency and performance consistency.
Implemented standard operating procedures to ensure compliance with industry regulations and best practices.
Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
Enhanced customer satisfaction through focused staff training and regular performance evaluations.
Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Provided ongoing support to team members during times of organizational change or restructuring efforts.

Vice President of Operations

Southern Family Dental Partners (Kirkpatrick Dental)

10.2018 - 04.2024

Maintained the daily operations, monitored revenue goals, KPIs and annual budgets.
Plan and manage dental office operations to ensure excellent patient customer services.
Provided training and mentoring support for new employees in the operations department.
Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
Lead initiatives aimed at improving customer service levels through process optimization.
Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
Boosted company profits by optimizing performance strategies and increasing efficiency.
Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
Traveled to trade shows and client meetings to promote company brand.
Worked with B&D and M&A team while assisting in acquiring 16 locations. Lead purchase analysis on potential acquisitions.
Determined performance goals and offered tactics for achieving milestones.
Integrated marketing and sales strategies with business development and operational leadership plans.
Forecasted customer demand to set prices or credit terms for goods or services.
Identify areas of improvements and concerns and implement appropriate corrective actions.
Perform inventory control and management to support cost reduction initiatives and maintain monthly budgets for all locations.
Coordinated with vendors to obtain goods and services at competitive prices.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Regional Operations Manager

Kirkpatrick Dental Partners (SFDP)

Knoxville, TN

04.2014 - 11.2018

Developed policies and procedures to ensure consistent implementation of operational objectives.
Performed financial analysis of proposed projects or investments prior to approval by senior leadership.
Created budgets for operational departments and monitored spending throughout the year.
Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
Provided direction on process improvement initiatives to increase productivity and profitability.
Identified training needs within departments and developed programs accordingly.
Managed teams of 80 employees across multiple departments, overseeing their daily operations and workflow.
Processed payroll, recruiting, oversaw all contracts and negotiations with Dentist and staff.
Leader in acquistions and onboarding 7 new locations, implementing integrations into our model.

Manager

Friendly Dental LLC

Charlotte, NC

01.2009 - 03.2014

Oversaw daily activities and provide direction and guidance to staffs as needed.
Implement budgets and daily collections, monthly goals. I had the highest producing practices under my supervision in entire region for 3 years in a row.
Coordinated monthly and Quarterly managers meetings, training and HR guidance and implemented new methods for growth.
Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

BBA - Business Management And Operations

University of Buffalo

New York

06-2001

Skills

Leadership Style: Applying, driving, Structuring, Evaluating, Objective and Equality
Operations Oversight
Budget Control
Business Development

Operations Management
Performance Analysis
Passion, Accountability, Integrity, Endurance, Motivation, Team Leader, Collaborative

Timeline