Jennifer Morales
Toledo,Ohio
Summary
Dynamic manager with a proven track record at Caine & Weiner, adept at streamlining operations and enhancing team performance. Skilled in budget control and team leadership, I successfully implemented training programs that improved efficiency by 20%. Committed to fostering a culture of accountability and continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Caine & Weiner
10.2021 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Developed and implemented training programs for team members, fostering skill development and knowledge retention.
- Conducted regular performance evaluations, providing constructive feedback to improve team output.
- Collaborated with cross-functional teams to identify areas for process improvement and resource allocation.
- Managed budgeting and forecasting activities, ensuring alignment with organizational objectives and targets.
- Mentored junior managers, guiding them in effective leadership practices and conflict resolution strategies.
Senior Supervisor
United Collection Bureau
Toledo, OH
09.2020 - 10.2021
- Supervised daily operations, ensuring adherence to compliance regulations and company policies.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements, resulting in increased efficiency and reduced operational costs.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
- Coordinated training sessions, improving staff knowledge of systems and procedures.
- Developed reporting mechanisms for tracking departmental progress against key objectives.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Manager
United Recovery Systems/Alltran
08.2007 - 10.2021
- Established key performance indicators to monitor progress and drive team accountability towards goals.
- Led strategic initiatives aimed at optimizing workflow, resulting in enhanced productivity across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma - General Studies
Crossroads High School
Copperas Cove, TXSkills
Customer service
Team leadership
Time management
Decision-making
Task delegation
Goal setting
Project planning
Policy implementation
Budget control
Key performance indicators
MS office
Certification
Security awareness & phishing.
Languages
English
Native or Bilingual
Timeline
Manager
Caine & Weiner
10.2021 - Current
Senior Supervisor
United Collection Bureau
09.2020 - 10.2021
Manager
United Recovery Systems/Alltran
08.2007 - 10.2021
High School Diploma - General Studies
Crossroads High School