JENNIFER MORAN
MIAMI,FL
Summary
Highly motivated RBT with a strong passion for helping individuals. Seeking a role where I can apply my knowledge and provide compassionate and effective support to clients, while continuing to grow and develop my skills in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payment Specialist
Early Learning Coalition Of Miami-DadeMonroe
08.2018 - Current
- Reviewed over 100 provider attendance rosters for accuracy and completeness
- Researched, reviewed and processed adjustments for provider payments
- Reviewed monthly VPK and SR sign in and out sheets, checking samples for accuracy
- Prepared and uploaded required documentation
- Communicated effectively with childcare providers and team members to ensure optimal customer service
- Resolved questions from childcare providers in timely, efficient and professional manner
After School Care Instructor
Hope for Miami
09.2017 - 08.2018
- Set and enforced rules to maintain children’s safety and created welcoming, caring environments for all children
- Led children in creative, athletic and educational activities while maintaining safe and orderly group
- Provided homework assistance using specific curriculum and materials
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Built positive relationships with parents to involve families in educational process
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication
Federal Student Loan Collector
Firstsource Advantage LLC
06.2016 - 08.2017
- Utilized various skip tracing techniques and collection strategies in order to locate borrowers
- Informed borrowers of their overdue accounts and solicited payment while adhering to FDCPA laws and internal policies and procedures
- Worked with borrowers to resolve their defaulted student loan accounts by negotiating reasonable payment arrangements
- Obtained and updated demographic information and maintained concise notes for each call
- Met or exceeded monthly collection goals
- Assisted team members locate information based on Department of Education systems
Education
AS - Health Sciences
Azusa Pacific University
2013
High School Diploma -
John Adams High School
Skills
- Effective Communication
- Observation Skills
- Patience
- Empathy and Compassion
- Flexibility
- Adaptability
- Teamwork
- Attention to Detail
- Creativity
- Ethical and Professional Behavior
- Bilingual (English, Spanish)
Communication
Outstanding abilities in collaborating with educators, parents, and specialists to address the unique requirements of students.
Certification
- RBT Certified
- First Aid & CPR Certified
References
Available upon request.
Timeline
Payment Specialist
Early Learning Coalition Of Miami-DadeMonroe
08.2018 - Current
After School Care Instructor
Hope for Miami
09.2017 - 08.2018
Federal Student Loan Collector
Firstsource Advantage LLC
06.2016 - 08.2017
AS - Health Sciences
Azusa Pacific University
High School Diploma -
John Adams High School
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