Jennifer Moran
Revere,MA
Summary
Dedicated Transportation Security Officer with proven integrity and attention to detail at TSA. Expert in explosives detection and policy enforcement, ensuring passenger safety while providing exceptional customer service. Recognized for maintaining composure in high-stress situations and effectively managing security protocols to prevent unauthorized access. Bilingual proficiency enhances communication with diverse travelers.
Overview
4
4
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Boston, MA
12.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Security Officer
ACTS
Boston, MA
09.2022 - 05.2023
- Maintained a safe environment for employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on catering units.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments and paper work.
Sales Associate
K&G Fashion Superstore
Somerville, MA
03.2021 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Revere Highschool
2022
Skills
- Integrity and honesty
- Customer service and assistance
- Policy enforcement
- Explosives detection
- Stress tolerance
- Bilingual proficiency
- Identification checks
- Multitasking Abilities
- Document analysis
- Attention to detail
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
12.2023 - Current
Security Officer
ACTS
09.2022 - 05.2023
Sales Associate
K&G Fashion Superstore
03.2021 - 08.2022
Revere Highschool