Jennifer Moreno
Redwood City,CA
Summary
Dedicated profesional with proven performance in management, leadership and communication.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Unarmed Security Guard
Halcón Protection Service
San Jose, CA
08.2022 - 05.2024
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Apprehended and removed trespassers from facility grounds.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
Assistant Store Manager
Ross Dress for Less
San Mateo, CA
06.2018 - 12.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Organized weekly meetings with department heads to review progress on key objectives.
Manager
Chavez Supermarket
Redwood City, CA
04.2015 - 04.2018
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
High School Diploma -
Sequoia High School
Redwood City, CA06-2016
Some College (No Degree) - Health Sciences
College of San Mateo
San Mateo, CASkills
- Emergency Response
- Evidence storage
- Facility Security
- Detainment
- Report Writing
- Traffic Control
- Report Preparation
- Emergency Response Coordination
- Stress Tolerance
- Theft Prevention
- Customer Service
- Team Leadership
- Teamwork and Collaboration
Timeline
Unarmed Security Guard
Halcón Protection Service
08.2022 - 05.2024
Assistant Store Manager
Ross Dress for Less
06.2018 - 12.2022
Manager
Chavez Supermarket
04.2015 - 04.2018
High School Diploma -
Sequoia High School
Some College (No Degree) - Health Sciences
College of San Mateo