Klaudia Caldwell
Baytown,TX
Summary
Proactive security guard specializing in customer service and conflict resolution. Experienced in conducting patrols, enforcing regulations, and collaborating with teams to improve safety and security across facilities.
Overview
10
10
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
Houston, Texas
09.2016 - Current
- Monitored premises to enhance safety and security for visitors and staff.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to alarms, emergencies, and incidents as they occurred.
- Assisted in managing access control for authorized personnel and vehicles.
- Documented daily activities, incidents, and irregularities to maintain an accurate record of security operations.
- Enforced company policies and procedures to uphold security standards and protect personnel.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Provided excellent customer service to visitors while ensuring safety protocols were met.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Collaborated with other departments within the organization to support project initiatives.
- Offered customer service assistance to visitors, providing directions and information.
Education
High School Diploma -
SouthWest Texas
San Marcos, TX02-2009
Skills
- Surveillance techniques
- Emergency response coordination
- Incident reporting
- Emergency response
- Problem resolution
- Conflict resolution
- Customer service
- Customer relations
- Communication skills
- Team collaboration
- Active listening
- Problem solving
- Analytical and critical thinking
- Report writing
- Data entry
- Time management
- Flexible and adaptable
- Multitasking
- Verbal communication
- Friendly, positive attitude
Timeline
Unarmed Security Guard
Allied Universal Security Services
09.2016 - Current
High School Diploma -
SouthWest Texas