Jennifer Moreno Loeza
Palmdale,US
Summary
Detail-oriented Call Center Agent with 3 years of experience in coordinating medical appointments and improving record accuracy through effective data entry. Manages schedules and resolves issues efficiently, contributing to smooth operations. Delivers exceptional customer service while collaborating effectively with team members.
Overview
4
4
years of professional experience
Work History
Appointment Setter
Tri Source International, LLC
Valencia, US
06.2023 - Current
- Coordinated dental, vision, and medical appointments, facilitating efficient patient access to services.
- Input patient data into Epic system, improving accuracy of patient records.
- Managed multiple schedules effectively, optimizing appointment flow and reducing wait times.
Restaurant Team Member
Panera Bread
Palmdale, US
01.2023 - 06.2023
- Ensured high food quality and safety, boosting customer satisfaction and loyalty.
- Built strong rapport with customers, fostering a welcoming environment.
- Communicated with staff to coordinate timely meal delivery and streamline operations.
- Cultivated seamless communication with kitchen staff, enhancing operational efficiency and contributing to a cohesive team environment.
- Efficiently operated kitchen equipment, improving meal preparation speed.
- Ensured strict adherence to food safety protocols, expertly operating diverse kitchen equipment while maintaining high standards of product consistency.
- Optimised food production processes to maintain quality while meeting customer expectations.
Cake and Pastry Decorator
Twinster Bakery
Houston, US
04.2022 - 11.2022
- Crafted intricate cake designs, maintaining high-quality standards.
- Pioneered unique cake designs, elevating product appeal.
- Crafted and decorated pastries, enhancing visual appeal and customer satisfaction.
- Crafted and decorated pastries, boosting visual appeal and elevating customer satisfaction.
- Developed creative solutions for custom orders, resulting in increased customer satisfaction.
- Developed creative solutions for bespoke orders, enhancing customer satisfaction and brand reputation.
- Pioneered new decorating techniques, increasing product appeal and attracting new customers.
- Developed creative solutions for custom orders, improving customer satisfaction and fostering repeat business.
- Mentored new team members on bakery procedures, fostering a supportive work environment.
- Managed daily production schedules, optimizing workflow for next-day operations.
- Implemented efficient production schedules, ensuring timely delivery of fresh pastries daily.
- Collaborated with kitchen staff to optimise production workflow.
- Streamlined packaging processes, reducing waste and improving efficiency.
Education
High School -
Escuela Secundaria Numero Uno
Skills
- Customer Service
- Communication
- Multitasking
- Data entry
- Team-player
- Fast Learner
- Equipment Operation
- Time Management
- Problem Solving
- Attention to Detail
- Scheduling
- Record Management
- Customer Engagement
- Appointment Coordination
- Database Management
References
- Betty Hernandez, Project Manager at Trisource International, 661-476-4912
- Jorge Reyes, Former Supervisor, 661-495-4199
- Andrew Nunez, Former Colleague, 661-503-9909
Languages
- Spanish
- English
- Spanish
Timeline
Appointment Setter
Tri Source International, LLC
06.2023 - Current
Restaurant Team Member
Panera Bread
01.2023 - 06.2023
Cake and Pastry Decorator
Twinster Bakery
04.2022 - 11.2022
High School -
Escuela Secundaria Numero Uno