Maisha Avila
Palmdale,CA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
15
15
years of professional experience
Work History
Specialty Appointment Representative
Kaiser Permanente
03.2008 - 08.2023
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Education
Clinical Medical Assistant
San Francisco State University
San Francisco, CA06.2022
Medical Insurance Billing And Coding
Maric College - Los Angeles
Los Angeles, CA06.2006
High School Diploma -
Taft Charter High School
Woodland Hills, CA06.1992
Skills
- Documentation expertise
- Appointment Scheduling
- Multi-line Telephone Systems
- Customer and client relations
- Office administration
- System updates
- Insurance verifying
- Interpreting physician orders
- First Aid/CPR
- MS Office
- Analytical and Critical Thinking
- Multitasking Abilities
Timeline
Specialty Appointment Representative
Kaiser Permanente
03.2008 - 08.2023
Clinical Medical Assistant
San Francisco State University
Medical Insurance Billing And Coding
Maric College - Los Angeles
High School Diploma -
Taft Charter High School