Priscilla Farrelly
Snellville,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
23
23
years of professional experience
Work History
SBDC - Service Appointment Coordinator
Mercedes - Benz Of Atlanta Northeast
09.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service/Dispatch
Macy's-XPO Logistics
10.2012 - 12.2020
- Correspondence between management, drivers, and customers, conduct research and analyze information to solve delivery issues
- Send up-to-date reports and emails to management
- De-escalated all customers issues
- Monitor 15-50 trucks
- Analyze any information provide for accuracy.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
R Clerk-Cashier
Mall of Georgia Ford
06.2008 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Preparation Specialist/Interviewer II
U.S, Labor
05.2000 - 06.2008
- Provide computer assisted telephone interviewing and data collection for the
- Bureau of Labor Statistics contract
- Contact establishment via phone, verifying and analyzing data for accuracy
- Convert respondent from mail collection to touch- tone data entry, generate reports and maintain logs for complete work assignment and issue encountered during phone interview
- Solicit and persuade various companies to participate in the Government survey.
- Adapted interview style to suit needs of position and candidate.
- Conducted interviews with participants to assess eligibility.
Education
High School Diploma -
St. Croix Central High, U.S.V.I
U.S. Virgin Island06.1983
Skills
- Documentation Expertise
- Customer Service
- Phone Screens
- Appointment Coordination
- Data Entry
- Reminder Calls
- Appointment and Meeting Scheduling
- Calendar and Scheduling Software
Timeline
SBDC - Service Appointment Coordinator
Mercedes - Benz Of Atlanta Northeast
09.2022 - Current
Customer Service/Dispatch
Macy's-XPO Logistics
10.2012 - 12.2020
R Clerk-Cashier
Mall of Georgia Ford
06.2008 - 09.2012
Data Preparation Specialist/Interviewer II
U.S, Labor
05.2000 - 06.2008
High School Diploma -
St. Croix Central High, U.S.V.I
Similar Profiles
Jarard JohnsonJarard Johnson
FINANCE AND INSURANCE SPECIALIST at MERCEDES BENZ OF ATLANTA SOUTHFINANCE AND INSURANCE SPECIALIST at MERCEDES BENZ OF ATLANTA SOUTH
RAPHEAL AKINYEMIRAPHEAL AKINYEMI
Scrum Master at Mercedes-Benz Of South AtlantaScrum Master at Mercedes-Benz Of South Atlanta
Alyssa ButlerAlyssa Butler
Product Specialist at RBM Of Atlanta Mercedes-BenzProduct Specialist at RBM Of Atlanta Mercedes-Benz