Jennifer Morrison
Denver,CO
Summary
Customer-focused professional with 5+ years of experience translating visual design expertise into exceptional in-store experiences and measurable sales growth. Skilled in visual merchandising, promotional displays, inventory management, POS operations, and frontline customer service; experienced in training staff, resolving customer issues, and executing targeted promotions to boost revenue. Energetic team player committed to creating welcoming shopping environments and consistently exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Bakery Assistant Manager
Sprouts Farmers Market Inc, Grocery
DENVER, CO
11.2025 - Current
- Cultivated a 'friendly first' culture within bakery team by coaching associates and directing workflow.
- Managed conflict resolution to uphold high service standards in customer interactions.
- Owned customer engagement by addressing inquiries, recommending products, and coordinating sampling programs.
- Promoted weekly specials to enhance sales and increase product visibility.
- Planned and executed promotional displays alongside store management; adjusted ordering based on sales trends.
- Reduced waste through efficient inventory processes and ensured product availability.
- Maintained product quality and compliance using playbooks to support scheduling updates.
- Utilized data for effective pricing adjustments and operational improvements.
Assistant Produce Manager
King Soopers City Market
DENVER, CO
02.2024 - 10.2025
- Supervised and coached produce team, directing daily workflows and training associates on quality standards.
- Led customer-first initiatives by answering product inquiries, offering samples, and resolving escalations.
- Developed and executed business and promotional plans with store management to enhance sales performance.
- Monitored product quality and maintained temperature logs to ensure food safety compliance.
INTERACTIVE WEB DESIGNER
RICHMOND AMERICAN HOMES
DENVER, CO
07.2019 - 08.2023
- Collaborated across teams to boost social media engagement by designing animated ads, Pinterest posts, and infographics.
- Led design of ads for DV360 advertisement refresh, collaborating with regional divisions and account management.
- Conceptualized and executed animated video for instagram stories. Formatting print flyers for responsive emails to engage with both realtors and consumers.
- Designed emails in collaboration with the digital marketing team to drive business leads with consumers as well as inform real estate agents of our newest home products.
- Redesigned digital file organization to enhance efficiency for the UX team.
Customer Service Representative
Coit Cleaning & Restoration Services
DENVER, CO
10.2020 - 02.2021
- Provided prompt, professional customer service through phone and follow-up communications, driving repeat business.
- Applied and refined company call scripts to ensure consistent, courteous interactions during high-volume inquiries.
- Explained services and procedures clearly while proactively recommending additional offerings to enhance revenue per call.
- Collaborated with drivers and sales technicians to ensure customer satisfaction throughout entire process.
EMAIL PRODUCTION DESIGNER
BOMB BOMB
DENVER, CO
10.2018 - 08.2019
- Designed customer-centric digital assets, including animated ads and infographics, to boost engagement and support sales efforts.
- Collaborated with sales and marketing teams to transform feedback into compelling communications that generated qualified leads.
- Prepared branded collateral for realtors and consumers, reducing clarification requests and enhancing clarity during purchasing processes.
- Maintained organized digital assets to accelerate internal handoffs and ensure consistent messaging across channels.
- Ensured brand consistency in email communications, addressing design needs while adhering to strategic guidelines.
- Developed email templates for clients and referral partners to strengthen engagement with marketing strategies.
- Created visual concepts and themes in collaboration with marketing teams.
- Utilized design software to produce high-quality graphics and illustrations for promotional materials.
Education
BFA - GRAPHIC DESIGN
The Art Institute of Colorado
Denver, CO09-2015
Skills
- Visual Communication
- Marketing strategy
- Creativity
- Attention to detail
- Standards implementation
- Resource coordination
- Cross-team collaboration
- Problem Solving
- Effective communication
Timeline
Bakery Assistant Manager
Sprouts Farmers Market Inc, Grocery
11.2025 - Current
Assistant Produce Manager
King Soopers City Market
02.2024 - 10.2025
Customer Service Representative
Coit Cleaning & Restoration Services
10.2020 - 02.2021
INTERACTIVE WEB DESIGNER
RICHMOND AMERICAN HOMES
07.2019 - 08.2023
EMAIL PRODUCTION DESIGNER
BOMB BOMB
10.2018 - 08.2019
BFA - GRAPHIC DESIGN
The Art Institute of Colorado