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Jennifer M. Tuttle
Detroit,MI
Work Preference
Summary
Transformational leader with 20+ years in operations and training within domestic transportation. Expert in driving change and forming strategic partnerships to enhance safety and customer satisfaction. Experienced in business transformation, standardizing operational models, and implementing scalable solutions through automation and data analytics.
Overview
20
20
years of professional experience
Work History
Regional General Manager
GardaWorld Cash Services
Detroit, MI
01.2022 - Current
- Supervised 11 secure transportation branches and CVS sites across Michigan, Ohio, and Indiana, ensuring timely delivery and processing of cash and deposits.
- Managed 21 exempt managers, overseeing hundreds of employees to achieve operational excellence in cash services at GardaWorld.
- Accomplished financial goals by driving revenue retention, expense control, and operating profit, resulting in $10.2 million savings in labor and maintenance costs.
- Presented insights to regional VP and SVP on salary planning and performance management, consolidating transportation activities for $3.4 million year-over-year net cost savings.
- Monitored quality and productivity standards weekly, holding management accountable for goal achievement and implementing corrective actions as necessary.
Head of operational excellence through Learning and Standards
Amazon
01.2020 - 01.2022
- Led a corporate staff of 52 exempt managers to drive operational excellence in Amazon's customer excellence system (ACES).
- Developed and implemented $100 million in annual transportation performance improvements through targeted instructional learning services.
- Directed leadership development program, reducing attrition and transportation costs by $21 million in 2022.
- Collaborated with business leaders to design curricula focused on improving carrier and driver on-time performance.
- Created federal holiday dispatch plan across fulfillment operations, enhancing on-time delivery by $4.1 million.
- Launched online learning and development process to improve onboarding experience and provide career growth content.
- Managed continuous education programs emphasizing diversity, equity, and inclusion (DEI), safety instruction, and developmental conversations.
- Established evaluation and reporting processes to assess impact of learning and development initiatives.
Sr. regional manager of NA Transportation Operations
AMAZON
01.2017 - 01.2020
- Executed $300MM of annual transportation spend.
- Oversaw $1B of delivery contracts with contracted carriers across the network.
- Deployed alternative dispatch segments by increasing transportation capacity by 35% leading to the removal of $10M in transportation spend.
- Launched yard services 'in house' that removed $5.5M in spend across the network.
- Responsible for driving down carrier rejections by 3% by launching new training sessions with our 3P carriers and updating standard work throughout the network.
- Improved customer promise by 16% in the region with improved mechanisms that removed systematic defects.
- Led a project to automate carrier performance that drove a 3% improvement on customer promise.
- Owned network level holiday season planning events, setting carrier capacity expectations, and delivery plans for the network.
- Led an exempt staff of 48 managers.
Sr. transportation Manager
the home depot
01.2015 - 01.2017
- Promoted to managing the logistics activity for The Home Depot Direct Fulfillment Center for our yard and carrier management functions with responsibility to ensure optimal performance is achieved; implemented transportation cost saving; strong relationships with our SSC and partnered carriers and our peers at the DFCs.
- Successfully launched the 1.6 million square foot Direct Fulfillment Center in Luckey OH; completed an extensive training regimen onsite and at our Locus Grove GA and Perris CA Direct Fulfillment Centers.
- Managed 6 managers who supported 160 associates to ensure compliance with building throughput and safety rules.
- Acted as a subject matter expert in WES (Warehouse Execution System) for outbound operations to achieve service goals and improve pack to load operations.
- Ensure our culture of safety is throughout our facility by following the Home Depot safety policies and monitor the DC safety and security of our associates.
Sr. east regional of Transportation
thyssen krupp industrial services
01.2013 - 01.2015
- Managed distribution activities across east region, including Boston MA, Baltimore MD, Greenville SC, Orlando FL, Atlanta GA, Memphis TN, Kenosha WI, and Toledo OH, overseeing 800,000 square feet.
- Managed the logistics activity including P&L responsibility for dedicated fleet services domiciled in Toledo OH and Brownstown MI. Total number of assets 50 tractors and 100 trailers.
- Developed effective teams to achieve customer logistics goals, ensuring on-time pickup, delivery, and compliance for all transportation events, contributing to sales growth.
- Guided team members in complying with DOT regulations, administrative policies, and safety protocols.
- Profitably maintained equipment and made recommendations for the purchase of new equipment to efficiently process customer orders.
Education
B.S. - Business Administration
Central Michigan University
Mt. Pleasant, MI05-2003
Skills
- Financial oversight and budgeting
- Risk assessment and management
- Management of projects and changes
- Operational logistics
- Strategic business analytics
- Complex operations management
- Stakeholder engagement
- Strategy alignment support
- Innovation in business models
- Team performance enhancement
- Leadership development
- Problem-solving and continuous improvement
- Oversight of measurement and evaluation
- Commitment to integrity and loyalty
Professional Highlights
- Created the Transportation Excellence Academy, an instructor-led leadership training and development, onboarding and continuous education program including organizational pillars, operational standards, and the company’s position on Diversity, Equity & Inclusion at a $21M reduction in attrition and onboarding costs and improve transportation performance in 2023.
- Responsible for the creation and deployment of internal marketing material and practices aimed to elevate and advance the perception of the driving organization to associates interested in driving services.
- Launched new internal transportation Federal Holiday planning across Sort Center leadership and Transportation leadership driving on time performance improvement at $4.1MM YoY 2022/23.
- Launched Direct Depot Injection (DDI) for Canada Post deliveries within our transportation businesses in 2020.
- Scaled trucking footprint in Midwest by 455% with logistics activity and increases sales growth by 1400% in 2014.
- Cost savings of $340M in transportation spend for surface transportation services in 2019. Through planning, technology, and execution teams in development of strategic initiatives on driver utilization, dynamic route planning, and pricing algorithms.
- Improved on road safety by 24% on accident per million miles by creating better audit mechanisms while adding in-cab safety technology.
Timeline
Regional General Manager
GardaWorld Cash Services
01.2022 - Current
Head of operational excellence through Learning and Standards
Amazon
01.2020 - 01.2022
Sr. regional manager of NA Transportation Operations
AMAZON
01.2017 - 01.2020
Sr. transportation Manager
the home depot
01.2015 - 01.2017
Sr. east regional of Transportation
thyssen krupp industrial services
01.2013 - 01.2015
B.S. - Business Administration
Central Michigan University